We performed a comparison between Accedian Skylight and Datadog based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Accedian Skylight is highly appreciated for its intuitive interface, advanced analytics capabilities, and exceptional performance. Datadog stands out for its advantageous offerings like customizable dashboards, and extensive integration options. Accedian Skylight has potential for enhancement by including a localized cloud option in Vietnam, improving reporting capabilities, facilitating solution updates without requiring repurchases, offering competitive pricing for NetFlow connection, and enhancing the user interface. Datadog can improve usability, integration, monitoring of external websites, security features, customization flexibility, documentation, and ease of implementation.
Service and Support: Accedian Skylight's customer service is highly regarded for its quick and knowledgeable assistance. Datadog's customer service has received both positive and negative feedback, with some users appreciating their promptness and accessibility, while others have faced delays and unresolved problems.
Ease of Deployment: Accedian Skylight's initial setup can range from simple and well-documented to challenging for network novices. Datadog's setup is generally seen as easy, but some users found it slightly complex and involved multiple teams for adjustments.
ROI: Accedian Skylight has consistently demonstrated a favorable return on investment for more than a decade. Users have reported different experiences with Datadog's ROI. Some users appreciate the time-saving and reduced blindspots it offers, while others value its ability to quickly debug live sites and save on labor.
Pricing: Users have differing opinions on the setup cost of Datadog, with some finding it costly and others finding it reasonable in comparison to other options. Nonetheless, the pricing structure is perplexing and lacks proper documentation. On the other hand, Accedian Skylight's pricing is generally competitive, but since being acquired, the prices have risen significantly, posing difficulties in selling the product.
Comparison Results: Accedian Skylight is the preferred choice over Datadog. Users praise Accedian Skylight for its user-friendly interface, superior performance, helpful support, and detailed documentation for easy implementation.
"The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"The performance of Accedian Skylight is better than other vendors."
"The response times, with the performance, are really interesting too, where you can see the packet loss."
"The feature I used to like the most was its ability to decode layer seven protocols, although this is becoming less useful now that encryption is so widespread."
"The solution’s UI and single pane of glass is good. The new dashboard is modern with its new design. The look of it is not pretty, but it is efficient, which is good. It is user-friendly; you can find what you need on the interface quickly."
"Capturing traffic [is very interesting]. Currently, with our configuration, we don't capture the payload of the packets, just the header. But when we want the body, the payload of the packets, we can do a PCAP, and then analyze it within Wireshark."
"I think the analytics features are okay. My customer also likes the interface, the GUI, because it's easy to operate."
"This solution has helped to improve the interaction between our network, datacenter, and application teams. I have used other tools, but this tool can pinpoint the root cause of my application or network issue in the majority of the cases. So, it helps different divisions or groups in the IT department to troubleshoot together and get an issue resolved. This tool helps a lot in our day-to-day networking application and IT operations."
"I always have the Skylight dashboard on one of my screens... Now you can create your own dashboard, specific to an application, specific to a server, or to something else."
"Datadog helps us detect issues early on and helps in troubleshooting."
"The integration and configuration are incredibly simple. The SaaS offering is remarkably easy to set up, especially if you're coming from a Graphite environment or anything that uses a StatsD."
"The service catalog helped improve our organization by giving a good view of the flow for our microservices applications."
"The integration into AWS is key as well as our software is currently bound to AWS."
"Datadog has a lot of features to be able to drill down deep into the swath of logs that our platforms generate."
"The network map is crucial in identifying bottlenecks and determining what needs more attention."
"Having a clear view, not only of our infrastructure but our apps and services as well, has brought a great added value to our customers."
"The solution has improved the organization by providing good insights into app performance and offering good dashboards."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"It's a bit slow. When I execute a query, something general with a short timeframe that covers one month, for instance, and I do not specify the IP source or IP destination, it can take ages because it has to query the whole database."
"The UI interface of Accedian Skylight could improve."
"This solution is expensive compared to some others."
"It needs the possibility to export data because it is not easy to see larger data sets, e.g., for one month. It would be interesting to export data into a PDF or dashboard to keep a history of the situation."
"Some of the Skylight applications are a little newer, and they're still moving through initial revs. There are certain bugs, but nothing is insurmountable... It will just take a little bit of time for their user interface to get a little bit better."
"For the PVX, they are in the process of getting the results to export to cloud and SaaS for analytics. They told me that this will happen later this year. Right now, for the most part, I create that data myself."
"If you want a new version, you go to the website. The hardest part is finding the link, where is that .bin file? Sometimes it's pretty hidden in a document... it's hidden in the release notes or in another file somewhere. And it's usually not on the first page either."
"The Accedian Skylight user interface still has room for improvement."
"The documentation leaves a lot to be desired for new users."
"The solution should provide alerts for cloud outages."
"Ingesting data from various sources to monitor the log metrics of the system can always improve so that, if something goes wrong, the right teams are alerted."
"Datadog lacks a deeper application-level insight. Their competitors had eclipsed them in offering ET functionality that was important to us. That's why we stopped using it and switched to New Relic. Datadog's price is also high."
"Managing dashboards as IaC is a bit hard to work out at times."
"I find the training great. That said, it is set for the LCD (lowest common denominator). Of course, this is very helpful to sell the product, yet, to really utilize the product, you need to get more detailed."
"Datadog could have a better business analysis module."
"Once Datadog has gained wide adoption, it can often be overwhelming to both know and understand where to go to find answers to questions."
More Juniper Mist Premium Analytics Pricing and Cost Advice →
Accedian Skylight is ranked 37th in Application Performance Monitoring (APM) and Observability with 23 reviews while Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 137 reviews. Accedian Skylight is rated 9.0, while Datadog is rated 8.6. The top reviewer of Accedian Skylight writes "Highly scalable, responsive support, but lacking new features". On the other hand, the top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". Accedian Skylight is most compared with ThousandEyes, SolarWinds NPM, NETSCOUT nGeniusONE, Dynatrace and Niagara Visibility Controller, whereas Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability. See our Accedian Skylight vs. Datadog report.
See our list of best Application Performance Monitoring (APM) and Observability vendors and best Network Monitoring Software vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.