We performed a comparison between AppDynamics Server Monitoring and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The event alerting feature or the trigger system is what I like most about AppDynamics Server Monitoring. Whenever an issue occurs, the tool automatically generates an even trigger that tells engineers in the company to take action, so it's an essential feature of AppDynamics Server Monitoring. Another valuable feature of the tool is end-to-end monitoring, which means if you need to debug, you can go transaction by transaction, where the issue lies, and how it's linked. For example, if it's a low-performance issue, you can look into it more through AppDynamics Server Monitoring in terms of which area takes too much time to execute. You can also see the SQL queries and the kind of query going on through the tool."
"What I like most about AppDynamics Server Monitoring is that it's easy to manipulate and easy to implement. All solutions have the same features, but what sets AppDynamics Server Monitoring apart is that it's really quick to implement. AppDynamics Server Monitoring has a great interface. As a developer, it doesn't matter whether it's SolarWinds, Dynatrace, or any APM you're using, but it would matter to the customer. A product must be easy to manipulate or use, for example, AppDynamics Server Monitoring, for the customer, but for developers like my team, there's no pressure, even if a solution requires coding."
"This solution gives us quite good insights that we might otherwise overlook, or it might take a really long time to debug those issues."
"The solution offers great visibility that allows you to track where errors originated."
"The auto-discovery of the logs is the most valuable feature. It requires minimal configuration, we just need to set up on once and it automatically detects through the code."
"The platform is reliable in identifying the core system issues."
"I like Business iQ the most, so far. It has great analytics configurations and I can get real-time updates. We have eCommerce releases every week. So the one use case that I use Business iQ is to compare before and after release performance using AppDynamics."
"We can view the server activities, including issues in the process, with a single click."
"It is easy to use and simple to learn."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"Their Event Management is very good."
"Provides everything in one solution."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"ServiceNow IT Operations Management is a stable product."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"The tool should provide information like the number of connections and processes utilized in real time."
"If we consider the implementation of alternative solutions, such as Dynatrace, there is a notable difference in the approach to agent-based service monitoring. For instance, Dynatrace employs a single-agent solution, which can pose security concerns. When installing Dynatrace, granting the agent ld pro payload rights is a requirement. In contrast, our solution ensures a more secure approach by not requiring root and administration access. While we currently utilize an agent-based solution, there may be a shift in the next one or two years, possibly with the adoption of Open Telemetry. It's anticipated that many APM vendors, including Dynatrace, may alter their structure or strategy for implementation. However, as of now, the trend is towards an increasing number of implementations daily."
"An area for improvement in AppDynamics Server Monitoring is integration; in particular, it needs a better way to integrate with custom applications such as Siebel CRM. Right now, it's challenging to integrate AppDynamics Server Monitoring with Siebel CRM because it sometimes gives an error and cannot integrate properly."
"I would like the ability to choose from some pre-defined dashboards and reports because as it is now, you have to define them separately for each implementation."
"The solution could be more mobile friendly."
"Things are being done differently in the industry now, and many of these problems are being solved with cloud databases."
"AppDynamics Server Monitoring has room for improvement in terms of pricing. If the price could be cheaper, it would be great for both the customer and the integrator. What I'd like to see in the next release of AppDynamics Server Monitoring is a better dashboard for the customer. The dashboard should be more interactive."
"The product’s dashboard could be more easy to implement."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"There is room for improvement in the stability of ServiceNow."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
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AppDynamics Server Monitoring is ranked 20th in IT Infrastructure Monitoring with 16 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. AppDynamics Server Monitoring is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of AppDynamics Server Monitoring writes "A highly stable and scalable solution that provides real-time information on servers". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". AppDynamics Server Monitoring is most compared with OpsRamp, ITRS Geneos, Zabbix, Nutanix Prism and Cisco Intersight, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our AppDynamics Server Monitoring vs. ServiceNow IT Operations Management report.
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