We performed a comparison between BMC TrueSight Operations Management and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The Event Management is outstanding; still is the most interesting part of the product."
"It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools"
"It is a very stable product."
"It works irrespective of the operating system we’re running."
"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"It's easy to set up."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"I am impressed with the tool's ability to track information in an easy way."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The solution is very capable and user friendly."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"The solution is overly complex."
"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"The UI for the end users could be improved and more flexible than it is now."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"BMC TrueSight Operations Management could improve the reporting."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"The solution could improve its price."
"The security policies could be increased."
"It should have better integrations with other solutions."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"The tool can be improved by including more detailed information to assist new users."
"Lacks the ability to do its own monitoring."
"Service mapping is pretty limited."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
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BMC TrueSight Operations Management is ranked 1st in Event Monitoring with 50 reviews while ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 35 reviews. BMC TrueSight Operations Management is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, Zabbix, New Relic and Splunk ITSI (IT Service Intelligence), whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and Dynatrace. See our BMC TrueSight Operations Management vs. ServiceNow IT Operations Management report.
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