We compared Asana and Jira based on our users reviews in six parameters. After reading the collected data, you can find our conclusion below:
Asana's setup process was considered simple and easy, requiring minimal training. In contrast, the setup for Jira had mixed opinions, with some finding it straightforward and others finding it more challenging.
Asana is known for its efficient project and task sharing among team members, while Jira is recognized for its user-friendly interface. Asana offers extensive customization and effective task management, while Jira provides flexibility and customization choices.
Both Asana and Jira have areas that can be enhanced. Asana could improve scalability for larger teams, offer more user training resources, enhance integration with other workflows, provide customization options, and simplify the user interface. On the other hand, Jira needs improvements in compatibility with Microsoft Word, export options, user interface and experience, customization options, reporting and tracking features, integration with other platforms, documentation, workflows, and permissions management.
Asana and Jira have varying setup costs according to users. Asana is considered reasonably priced, while Jira's affordability is a matter of mixed opinions. Asana does not have any undisclosed expenses and adds users in groups of five, whereas Jira's pricing and billing system is transparent.
Asana users have experienced positive outcomes in terms of time investment, productivity, and business growth, resulting in a favorable return on investment. On the other hand, Jira users have not yet determined their ROI, but instead emphasize qualitative advantages and the importance of organizational structure.
The feedback on customer service and support for Asana and Jira is varied. Asana users express dissatisfaction with the absence of a supportive community and slow response times. On the other hand, Jira users highlight the necessity for better technical support and complain about receiving irrelevant responses.
Comparison Results
Asana is highly praised for its user-friendly setup and ease of use. Users appreciate its ability to share projects and tasks among team members, as well as its high level of customization and task management capabilities. The real-time updates are also a valuable feature. However, there is room for improvement in terms of scalability, integration with other workflows, and customization options. On the other hand, Jira's setup complexity varies, but it is valued for its user-friendly interface and customization options. Users appreciate its integration with other Atlassian products. However, there are areas for improvement, such as compatibility with Microsoft Word, better UI/UX, more customization options, and enhanced reporting features. Opinions on pricing vary for both products. Asana users appreciate its basic solutions, while Jira users find it comprehensive. Customer support for both products has mixed reviews.
"Asana provides a lot of options and a lot of customization to give the best efficient way for your business to operate. For example, I can customize my tasks, tables, and pipelines the way I want them to fit my business model. It's easy and highly customizable."
"The most valuable feature of Asana is the tracking of comments and documents in one place."
"The initial setup is straightforward. It was just a few clicks to get started and to integrate Asana into our existing business system. It took 15 days to fully implement our projects using Asana."
"Asana has a wonderful user experience that is very easy to interact with and has tons of integrations with other products and tools."
"I really enjoy the portfolios in Asana. One of the ways Asana stands out to me is with portfolios. You can have all your different projects, and you can have those assigned to different teams. If you want to customize a grouping of projects, you can use portfolios. For instance, one of the things that we do is we can assign a portfolio to a specific strategic objective we have, and we can put all those projects that are related to that strategic objective in that portfolio. We then know exactly what people are working on to help us achieve our goals. So, I really like portfolios."
"The solution scales well."
"The initial setup was straightforward."
"The only thing I love about the product is that it is beautiful."
"Jira has been a good l tool for collaborating across large groups of people. The JQL feature is powerful and easy to use."
"The UI is good. It's simple and not very complicated. It's very good for tracking."
"The most valuable feature is its flexibility."
"The most valuable feature of this solution is the source linking on the commit level to git."
"In terms of the general way that the tool functions, it seems like it's a pretty good fit-for-purpose for what we're trying to do. We've never thought about replacing it with another technology."
"We have not encountered difficulties with the scalability."
"The most valuable feature of the solution is the ease of replication of tickets."
"Perfect for keeping track of large amounts of bugs, tasks queries and releases for fixes."
"Having a quick way to do video inside the platform or video communication could be very handy."
"The documentation could be enhanced by incorporating more visually informative videos that demonstrate how to accomplish specific tasks. While Asana's community support is valuable for answering questions, finding precise answers often requires sifting through multiple posts. Having concise and explanatory videos would greatly improve the user experience. When searching on platforms like Google, there are many individuals sharing their approaches to using Asana. However, the information provided is often not directly applicable to one's specific needs. Therefore, it would be advantageous to have comprehensive video tutorials that address common user queries. This would provide a more efficient and intuitive way of accessing information, especially when it comes to learning how to navigate and utilize Asana's features effectively."
"Some customizations and functions are still not available, however, so far, they haven't been a deal killer."
"The inbox feature can be a little overwhelming if you are working with Asana just from its project boards and only checking it periodically."
"Currently, there are only a few available options, but it would be helpful to have more control over the notifications received."
"The solution can be difficult for new users to use because of the interface."
"It would be great if Asana could create a library for each project within the interface."
"The calendar view in Asana has shortcomings and can be improved."
"This solution could be improved by including a different model for the overall planning perspective. There's a Jira portfolio that we aren't using. The only challenge we're facing is that we cannot see the overall planning."
"It is not capturing the number of hours for which each person has worked on certain things. We use many add-ons to let resources enter the time in the user story itself. We use an add-on called Tempo, but it is kind of a lousy add-on. It is not straightforward. Rather than helping us, it creates a lot of confusion. So, instead of looking out for the additional add-on, I would prefer to have the timesheet entered as a part of Jira itself. They are anyways capturing every information they could for each user story, and then we are able to break down all the task lists. For each task, we're also assigning a resource. So, while we're doing it, why can't they allow the users to enter the time that can be created as a report? Right now, we need to acquire the add-on, and the add-on is not great. It is not helping. The add-on is also not free."
"They can maybe dumb down the directions for building the automation a little bit because to be able to build out the automation, I had to play around with it and learn what all the fields meant and what they were referencing. I don't have an IT background originally. My background is in biology, and I got into project management by chance. I am good at it, but I haven't really worked with coding languages. In terms of writing automation, it is easier for devs because they intuitively know what they're being asked, but as a PM who originally didn't have IT experience, it was a little bit daunting at first. It could also have an extra hierarchy to be able to allow tasks under stories. It could be the way it is set up at our organization, but currently, under stories, you can have sub-tasks, but you can't create a task. Being able to customize your hierarchy a little bit more would be beneficial because sometimes, the devs would say, "Well, here's a story, and now we need sub-tasks," but as we were building out the sub-tasks, sometimes we had to go a step lower to dig in a little bit more, and we couldn't do that."
"Test case management could be more user-friendly. When we add or update test cases, there should be a better way to organize them within the dashboard."
"I would like to see visualization of release planning. I can list the releases and I can give dates to releases, but to show how they are happening on a timeline, I would need to order the Portfolio part. But just for this, it may be too much to use the Portfolio for that."
"One thing that I don't like about Jira is that when you do an export, it only allows a thousand issues. So the export feature needs to be better."
"Some of the customizations are definitely a little challenging."
"It is a bit harder for management or the business partners. I used to search the Atlassian Community online for some troubleshooting issues and I think there were some issues that seemed to not be a big problem for other similar applications, like Microsoft Teams, that were not considered by Jira."
Asana is ranked 3rd in Project Management Software with 43 reviews while Jira is ranked 4th in Project Management Software with 266 reviews. Asana is rated 8.4, while Jira is rated 8.2. The top reviewer of Asana writes "Extremely stable, user-friendly, and easy to navigate". On the other hand, the top reviewer of Jira writes "A great centralized tool that has a good agile framework and is useful for day-to-day planning, task management, and work log efficacy". Asana is most compared with Microsoft Azure DevOps, Microsoft Project, Wrike, monday.com and Trello, whereas Jira is most compared with Microsoft Azure DevOps, IBM Rational DOORS, OpenText ALM Octane, Rally Software and Polarion ALM. See our Asana vs. Jira report.
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