We performed a comparison between Automation Anywhere (AA) and WorkFusion based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The ease of use is its most valuable feature."
"It is easy to use and deploy."
"It eliminates redundant work from our offshore team to free up FTEs."
"There are many features that are valuable including Whatsapp messages, OCR, and image recognization, but I have not tried all of them."
"Automation Anywhere has improved our company a lot. The SLA of some tasks that we need to deliver to some clients has improved greatly."
"The most valuable feature of our solution is the cognitive computing because that is coming onto stream a lot faster than you would think. What used to be in the middle of, "Can this be done or not?", is becoming, "It can be done." We are getting some incredible straight through processing rates with AR around healthcare and financial services."
"From a manageability perspective, this solution is very good."
"Bots add a lot of productivity and value to our business, because a robot can work for 24/7. They work a lot better, as compared to a human being, specifically for tasks which are repetitive in nature."
"We need to analyze documents in order to understand them. We don't need to dedicate much time to this because WorkFusion's machine learning capabilities are very good. We can easily extract information and classify these documents. The document processing engine is very important to our organization because it is the center for many use cases, as we need to control the information contained in documents."
"In terms of stability, it's quite good. It's an internal IP product."
"We have been very pleased with the speed and decisiveness of WorkFusion, which is able to quickly provide a disposition note or escalate to a human for additional review."
"For automating mundane activities, I can recommend WorkFusion."
"OCR, document processing, is one of the main features of WorkFusion. It can analyze your documents very efficiently. The accuracy is close to 90 percent. It can analyze and extract data from any document to populate or update it in other sources, like Excel or Google Sheets."
"We recommend different solutions based on our customers' needs, and WorkFusion is what we offer for those who need a premium solution."
"The document processing engine is good. We're extracting around 70 data points from a given document, and we have an automated extraction rate of 80 percent for those fields."
"It takes care of simple tasks so users can focus more on exceptions than on regular use cases. They only focus on orders where they need to handle an exception, some information was not given, or there is an issue that they had to focus on. The rest of it goes straight through without human touch. We want to see our employees as engineers, wherein they think and solve problems, not necessarily have to do repetitive tasks. I think WorkFusion helps with avoiding repetitive tasks."
"The AA portal should not give us pop-ups every time a bot agent is updated."
"More structured and unstructured data collection will be a challenge. While we have the IQ Bot tool, the success rate at the beginning will be lower. It will be around 20 to 30 percent at the start because you need to train the bot at regular intervals. Of course, this depends on the data. This area could use be improvement."
"MetaBot helps getting data from SAP, but we still have some cases where we cannot fetch data from SAP."
"While we have been developing over time, there have been issues with stability."
"I would like better support. The technical support is mediocre. The support is sometimes really good, and sometimes it is really bad."
"In the version that we have, there are some challenges with the browser-based applications, the cloning of the objects, and the solution's stability."
"It is not able to use OCR effectively and has limited usability."
"They could improve the environmental stabilizing issues. There are a lot of environmental issues when rolling over from one environment to another, higher environment. This is the one thing they definitely need to look into."
"One thing we didn't like was their OCR solution. We felt it's somewhat inefficient."
"I would also like for it to be NLP-based."
"The product needs to be "simple and easy" to use. A good example of this is the use of Python code to perform automations. It is free and the skills transfer is able to happen quickly and the operation and initiation of the completed automation is easy to execute."
"We had some issues in the past, but it is fairly stable now. From what I hear, it is more stable in the later versions. With version 10.1.4, there were some issues relating to load distribution. However, it is good now."
"So far, we have developed only one automation using machine learning. The results were less than optimal. Part of this could be because of the use case that was selected. Overall, our experience was suboptimal. WorkFusion was an outstanding partner in terms of providing their experts for free to help us on that particular use case, but we still have a lot of things to figure out in terms of how to use its machine learning capability."
"We are having some database issues, but we are addressing them."
"We have had some problems in the past with the Inspector tool that looks at the elements on the screen. Replacing it or improving it is needed."
"Where it can be improved is the speed. I built two bots, one with WorkFusion and the same thing with Python. My feeling was that the speed at which Python did things, how fast it did them, was quite cool. It was faster."
Automation Anywhere (AA) is ranked 3rd in Robotic Process Automation (RPA) with 492 reviews while WorkFusion is ranked 9th in Robotic Process Automation (RPA) with 30 reviews. Automation Anywhere (AA) is rated 8.4, while WorkFusion is rated 7.8. The top reviewer of Automation Anywhere (AA) writes "Automation Co-Pilot enables us to present details from CRM for business management on one page". On the other hand, the top reviewer of WorkFusion writes "Helps improve our accuracy and compliance, but the analytics module can be confusing". Automation Anywhere (AA) is most compared with Microsoft Power Automate, UiPath, Blue Prism, Tricentis Tosca and Robocorp, whereas WorkFusion is most compared with UiPath, Blue Prism, Microsoft Power Automate, Camunda and ABBYY Vantage. See our Automation Anywhere (AA) vs. WorkFusion report.
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