We performed a comparison between ManageEngine Endpoint Central and BigFix based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison results: Based on the parameters we compared, BigFix comes out ahead of ManageEngine Endpoint Central. While both solutions offer useful patch management and endpoint protection features, ManageEngine Endpoint’s lack of support for different operating systems, and the fact that not all of its features come in the same box, leave room for improvement.
"It has helped with compliance. It has helped to ensure that devices comply with the organization's policy. If they are not compliant and secure, they cannot access the resources."
"The most valuable feature is the policy CSPs."
"This product works very well for companies already using the full Microsoft suite."
"The device profiling which uses the official Outlook email enabled us to control the screenshot feature and prevent copying outside of the organization's application."
"The stability of Microsoft Intune is good."
"In terms of technical support, you will get an immediate response."
"The ability to wipe data from and reset devices is one of the most important and valuable features. If a device is reported stolen, we can freeze it or wipe the data from it, preventing data leakage."
"The best feature is that we don't need to worry about downtime. We don't need to worry about the network connections of our office or the virtual private network. Everything is being done through the internet. Using Intune Autopilot, we can configure and deploy everything to the devices."
"The technical support for BigFix is really amazing."
"The most valuable features of the solution are Windows patching and the hardware and software inventory."
"Being able to intelligently create reports, gather data, export CSVs and give that to the leadership of some of the client groups that my team supports has helped my organization."
"BigFix is easy to use."
"One of the biggest benefits BigFix has had for our organization is the ease and efficiency to perform many different tasks, across pillars and platforms, all from one pane of glass."
"BigFix is incredibly fast and accurate in patching, reporting, and remediation."
"It enables us to patch our systems quickly and within expectations and to increase our volume as needed. It has also helped us compress our patch sites. We used to do it monthly but now we do it weekly."
"What I like most is that it is a powerful solution."
"The initial setup is easy."
"Page management and ADA integrations are the most valuable features of ManageEngine Endpoint Central."
"The setup is pretty simple."
"The stability is very good."
"The product works perfectly for patch management and software deployments."
"The most valuable feature of ManageEngine Endpoint Central is the central management console. Additionally, inventory tracking is helpful for knowing where our assets are."
"ManageEngine Desktop Central automatically alerts you if there are newer releases or updates. You do not have to go to their website and check."
"The centralized control of all of our Windows hardware that this solution offers has been most valuable to our organization."
"Lacking ability to leverage more iOS device management internally."
"Technical support is not that great."
"In the past, I raised some tickets for the enhancement feature, which was missing in Intune."
"They need to add more group policies. Intune currently does not have many group policies that you can deploy. Its reporting, which is very limited at the moment, also needs improvement. It will be great if they can add report customization. Its stability needs to be improved. Sometimes, when you register a device in Intune, it doesn't show up instantly on the engine portal on the admin side. They need to provide better support for complicated issues. They also have a long turnaround time."
"There are a lot of small use cases where we realized that some technical solution was missing in Microsoft in comparison to other products. For example, it lacks something similar to sensing or location-based rules and configurations."
"It's only good for a Microsoft environment."
"Microsoft Intune is not user-friendly to manage and has room for improvement."
"I'd suggest adding more features for macOS in Intune. There should be more functionality for managing macOS. There should be a better capability for pushing things down on macOS. Currently, Intune is not capable of managing macOS at the same level as Windows."
"I would like to see more emphasis on using the web console, to have the same power as the full fat client console that they do they now. It's a lighter way to log in and it would be faster for our operators to do their work. The console tends to take a long time for a large number of clients."
"Around the scalability concern, I would like to see the ability to run teamed, clustered, or hierarchical root servers, in order to provide a more robust, high availability system. The single monolithic root server model does somewhat bother me."
"Sometimes there is a lag time for our users."
"We would like to see a different license plan, e.g. to include features from lifecycle with Patch Management, as an example."
"I'd like to see better integration, with the different applications within BigFix. Instead of sometimes feeling like four or five different applications, they need to be integrated a little better within themselves."
"The remote software installation could be better."
"I remember doing restarts a few times. So, making sure that it is rock solid from an executable perspective is important."
"BigFix can improve the way machines report back to the console. In the external relay management environment, it has become more of a hybrid environment with most of the machines not being on-site. The need of having public-facing reporting items interconnected is becoming more and more crucial. In general, the reporting could use some enhancement."
"Even when it shows Java as up-to-date, it might not be. So, to make it better, they should improve the accuracy of Java patch reporting."
"Each of their products is an independent product, and they don't have anything to do with each other. It is a suite of packages. They all run independently, and they all are a little different because they were acquired differently. They could standardize their portfolio."
"We would like to see options for deploying Microsoft 365 accounts into Outlook. For now we only can use it to deploy exchange accounts. Also we would like to see an option do decline Windows 7 ESU patches in a bulk."
"Documentation could improve so we don't need to create the support requests first."
"It is compatible with the systems such as Windows and Mac but not with Linux systems."
"ManageEngine could be improved by giving customers an option to perform certain actions proactively. Since I was a consultant, I worked on different products and some had advantages over ManageEngine. For example, proactive remediation—you want to proactively check something on the computers and run the script. In ManageEngine, you have the option to run the script, but Intune has the option to do so proactively. ManageEngine doesn't have this. You should have the option to act proactively, not just going ahead and fixing it once it's done. Proactive remediation should be a feature."
"ManageEngine Endpoint Central’s scalability could be improved."
"Improvement should be done as per customer requirements."
More ManageEngine Endpoint Central Pricing and Cost Advice →
BigFix is ranked 4th in Unified Endpoint Management (UEM) with 91 reviews while ManageEngine Endpoint Central is ranked 3rd in Unified Endpoint Management (UEM) with 60 reviews. BigFix is rated 8.6, while ManageEngine Endpoint Central is rated 8.2. The top reviewer of BigFix writes "Very stable and easy to deploy with excellent patch compliance". On the other hand, the top reviewer of ManageEngine Endpoint Central writes "An in-depth and intuitive product with good cross-platform capabilities, but they should have a more global support channel". BigFix is most compared with Microsoft Configuration Manager, Microsoft Windows Server Update Services, Red Hat Ansible Automation Platform and Tanium, whereas ManageEngine Endpoint Central is most compared with Microsoft Configuration Manager, VMware Workspace ONE, Jamf Pro, ManageEngine Patch Manager Plus and ManageEngine Mobile Device Manager Plus. See our BigFix vs. ManageEngine Endpoint Central report.
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