We performed a comparison between Jamf Pro and ManageEngine Endpoint Central based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Mobility Management (EMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution appears to be stable and scalable."
"Fortunately, now everything is streamlined into a single, unified platform."
"One of the standout features of Intune is its seamless accessibility to work data, eliminating the need to be tied to an office or a desktop."
"Autopilot is the most valuable feature."
"One of the main features of the solution is it allows the management of many devices in different ways."
"The key benefit of Intune is its integration with the Microsoft ecosystem."
"The Asset Management and Auto Pilot are valuable features."
"It's not working perfectly, but Microsoft's Autopilot offers great visibility into automated deployment solutions."
"The fact that devices just need an internet connection [anywhere in the world] that allows them to check into the Jamf Software Server allows for identical management as if on campus or remote, has proven to be golden during the pandemic."
"Jamf Pro allows us to manage all Apple devices from a single interface, making it easy to deploy and configure software, set policies, and inventory devices."
"There is also zero-day support to all new Apple OS."
"The self-service is invaluable to the user."
"Integration with Apple's DEP program and the ability to image systems quickly and efficiently is one of the best features. I use Jamf Pro to push out remote access tools that allow us to help our users with issues that require more "hands-on" than only MDM can provide, which is nice as well."
"The user interface is great."
"With the countless API integrations and Jamf Marketplace add-ons, Jamf is customizable and is a total device management tool for Apple's ecosystem."
"We can see every single Mac is on which macOS version so we can help users if needed to update their Macs to a saved and current version."
"Has good functionality and is user-friendly."
"ManageEngine Desktop Central's most valuable features are remote desktop control and image management. We can send things out from the desk here, it is a very good tool for us."
"The most valuable feature of ManageEngine Endpoint Central is the central management console. Additionally, inventory tracking is helpful for knowing where our assets are."
"The dashboard has been very useful."
"The reporting tool is very good."
"The patch manager is good, and it's easy to use."
"ManageEngine Desktop Central automatically alerts you if there are newer releases or updates. You do not have to go to their website and check."
"The most valuable in Desktop Central is the way it is tightly coupled with the rest of the modules and the entire gamut of ManageEngine."
"The reports aren't complete, and it's not easy to build custom reports. For example, Windows Autopilot isn't working well in cases where the computers don't have a good internet connection. Then the option is not good enough."
"There should be more support for macOS. Even though macOS is supported by Intune and Microsoft is working very hard to get more features into Intune to manage macOS, that's one thing they can give a lot more attention to."
"There are items that require improvements. One is the controls from iOS."
"There needs to be more support for Mac operating systems."
"In the past, I raised some tickets for the enhancement feature, which was missing in Intune."
"One area for improvement is app deployment. Another is the Windows update rollout. If you're rolling out an object to a device that's offline, Intune stops trying to reach this device after it sits idle for a bit. We are forced to find a workaround that could help manage that."
"Microsoft Intune could enhance its patch management for various devices, ensuring regular updates and tracking of device privileges."
"Lacks the ability to deploy more ways of management, managing devices and processing the policies."
"There's only one thing that I would like to see improved. It's potentially being worked on right now, actually. That is the ability to provide remote support access to use those devices. I'd like it to work in a similar manner to Desktop Central or other solutions like Team Viewer."
"The patching can definitely use a little bit of improvement. They should make it a little bit more automated."
"Technical support is in need of improvement."
"The upgrade process of this solutions could be improved. It is not possible to use Jamf Pro to upgrade devices."
"We would like to have some of the extension attributes configured so that those extension attributes can be part of the core structure. They can make some of the extension attributes the actual attributes. They shouldn't be like add-ons."
"The patch management needs improvement in Jamf Pro."
"If it could do ticketing and non-Apple devices then that would be huge."
"I would love to see an integrated ticketing system built-in, better reporting templates to help analyze the data (software usage, etc.), and integration with FREE SSL Cert (letsencrypt.org) with auto-renewal."
"Its licensing should be improved."
"ManageEngine could be improved by giving customers an option to perform certain actions proactively. Since I was a consultant, I worked on different products and some had advantages over ManageEngine. For example, proactive remediation—you want to proactively check something on the computers and run the script. In ManageEngine, you have the option to run the script, but Intune has the option to do so proactively. ManageEngine doesn't have this. You should have the option to act proactively, not just going ahead and fixing it once it's done. Proactive remediation should be a feature."
"Their support channel could be better. They're an India-based company. They're based out of India. So, here in the States, support can be difficult when you're dealing with time zone requirements. A more global support channel would be a wise choice for them."
"The pricing is lower than other well-respected solutions in this category."
"The reporting analytics could improve in ManageEngine Desktop Central. However, there are some third-party add-ins or modules you can purchase to do reporting analytics."
"The pricing could be a bit better."
"The performance sometimes lags a bit because the solution is demanding on system resources."
"There are occasional glitches."
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Jamf Pro is ranked 2nd in Enterprise Mobility Management (EMM) with 103 reviews while ManageEngine Endpoint Central is ranked 4th in Enterprise Mobility Management (EMM) with 59 reviews. Jamf Pro is rated 9.6, while ManageEngine Endpoint Central is rated 8.2. The top reviewer of Jamf Pro writes "Customizable with a self-service portal and a good security posture". On the other hand, the top reviewer of ManageEngine Endpoint Central writes "An in-depth and intuitive product with good cross-platform capabilities, but they should have a more global support channel". Jamf Pro is most compared with VMware Workspace ONE, SOTI MobiControl, Microsoft Configuration Manager, IBM MaaS360 and Kandji, whereas ManageEngine Endpoint Central is most compared with Microsoft Configuration Manager, VMware Workspace ONE, ManageEngine Patch Manager Plus, SOTI MobiControl and BigFix. See our Jamf Pro vs. ManageEngine Endpoint Central report.
See our list of best Enterprise Mobility Management (EMM) vendors.
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