We performed a comparison between VMware Workspace ONE and BigFix based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison results: Based on the parameters we compared, BigFix comes out ahead of VMware Workspace ONE. While both solutions offer flexible security for endpoints, VMware’s challenges with remote patching and its confusing dashboard leave room for improvement.
"Compliance and the policies that can be set are the most valuable features."
"The most valuable feature is probably mobile device management. Small businesses are coming under greater scrutiny and requirements for compliance as time goes on. We don't have to worry about a VPN because we can manage these devices, control company data, and lock users out. If needed, we can remotely wipe devices and deadman-switch them."
"We already use a lot of Microsoft products in our company, and therefore, it made sense to also use this product."
"The one feature we find most useful is the Mobile Application Manager. There are two types, we have the complete MDM and the Mobile Application Manager(MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company detail on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."
"Mobile device management is most valuable."
"While I don't think you can ever have full visibility and control, Intune certainly allows us to see the applications being used and tells us if things like Windows patches aren't applied to machines. It does a good job. That visibility makes life a little easier."
"Great for software update needs, operating system version updates, and security policy enforcement."
"It's not working perfectly, but Microsoft's Autopilot offers great visibility into automated deployment solutions."
"It allows us to quickly deploy capabilities that we need, whether it be security or non-security. We use it to keep systems up to date, deploy new drivers, find the information we need in the case of security incidents. The capability allows us to gather a lot of information very quickly and it also allows us to have a centralized reporting feature and a centralized deployment capability which is nice."
"The architecture for patching and the 100% correct reporting makes BigFix stand apart from other solutions."
"BigFix is easy to use."
"It allows for visibility into the OT, the industrial environments, that didn't exist before which is a big piece and has benefited my organization. Second, the speed at which people can patch is night and day versus SCCM scan or another similar solution."
"The most valuable features of the solution are Windows patching and the hardware and software inventory."
"BigFix technical support is good."
"Ability to run custom reports and custom relevance."
"BigFix helped us to identify the compliance of devices and has also improved the way that we manage our software inventory for reporting to vendors."
"It's a tool that can be managed in various departments."
"We've configured single sign-on for two or three enterprise customers, and it works very well."
"The most valuable feature of VMware Workspace ONE is its reliability."
"You can put all your applications on a mobile device, be it a phone or tablet. It is secure and easy to use. Because it is centrally managed, you don't have to do any configuration on the phone. I just got the phone and connected to the central applications. I just downloaded one thing and everything got rolled out. Email, calendar, and other things were deployed centrally. If you don't have AirWatch, you have to configure your phone manually. For example, you need to deploy and configure your email manually and then synchronize everything. It is much simpler when a mobile device is centrally managed."
"The bigger vendors like VMware, Insight, and MobileIron can assign engineers to customers. You can work with them to develop the right competency to use the product."
"The most valuable feature is the security policies."
"Among the most important improvements is the ability to set up different groups with different deployment policies."
"The solution can scale."
"The security features should be improved."
"Sometimes, customers compare it with AirWatch, but the concept of Intune is different from other solutions. It's an application management app. It gets a bit difficult to explain it to customers, but it's not a product limitation. It takes a presale document or presentation to explain it to customers."
"The backend of Microsoft Intune needs to be improved. We have seen a little bit of delay as compared to other MDM solutions. That needs to be improved. A little bit more granularity should also be added"
"The add-ons must be integrated into the solution."
"There is still a gap between SCCM and Intune, especially in the reporting, inventory, and software deployment areas."
"I think there should be a better tracking of the cell phones used on the Intune."
"Microsoft needs to enhance device-level security, as sometimes when using Microsoft Intune, the device's operating system becomes stuck and requires a full uninstall to remove the Intune bug."
"Lacks the ability to deploy more ways of management, managing devices and processing the policies."
"Needs to improve Network Access Protection (NAP) technologies to prevent computers with vulnerabilities from gaining access to networks."
"I self-taught for this online, so the initial setup was a little difficult to pick up at first. I had to create a couple of testing environments and destroy them in order to learn how to use it. There was a lot of trial and error, a lot of reading of the manuals."
"In order to derive maximum benefit from BigFix, it is essential that we configure all of its features and implement them effectively. If the automation could be improved we would be able to mitigate the risks associated with zero-day threats."
"I would request them to build a robots, or an easier way for integration with the other tools, like ITSM tools."
"Sometimes the workstations communicate back to the BigFix server two or three days in a week or something similar. Sometimes there can be a delay reporting back to the server for a variety of reasons, such as users turning their computer off when they go home. When the user comes back and turns the computer back on BigFix needs to synchronize and sometimes it can take some time, approximately one week. The communication between the agent and the server should be faster, there is room for improvement in this area."
"We would like to see a different license plan, e.g. to include features from lifecycle with Patch Management, as an example."
"The scalability of the web UI product doesn't scale to the size that we need for our implementation so it needs to expand. I would also like to see the capability to develop on the back of the web UI capability. There are lots of web features and integrations that we could do with web UI that it would be nice to be able to put on top of what's already there, rather than waiting for IBM to develop what we need."
"I would like better support on the backend."
"Pricing is a limitation. I think it's on the higher side, so if it were cheaper, it would benefit more organizations."
"Feature-wise, it is fine, but its pricing could be better, given that Microsoft is on a bundling spree. AirWatch would benefit from reducing the license pricing per user per month."
"The app installer is something that they should really change. It creates a lot of confusion for the user."
"The reverse proxy is not intuitive and it takes time to get it right, so this is something that can be improved."
"There is no Apple zero-day support for updates."
"There should be better compatibility with Linux devices."
"I would like to see improvements made to both the support, and the pricing."
"VMware Workspace ONE can improve in virtual reality. Customers are now looking toward virtual reality devices. Though it supports virtual reality, it's treated as an Android device. Customers want to deal with VR devices, they want a specific VR tool. Not an Android device VR tool."
BigFix is ranked 4th in Unified Endpoint Management (UEM) with 91 reviews while VMware Workspace ONE is ranked 2nd in Unified Endpoint Management (UEM) with 82 reviews. BigFix is rated 8.6, while VMware Workspace ONE is rated 8.2. The top reviewer of BigFix writes "Very stable and easy to deploy with excellent patch compliance". On the other hand, the top reviewer of VMware Workspace ONE writes "The solution is stable, scalable, and offers single sign-on". BigFix is most compared with Microsoft Configuration Manager, Microsoft Windows Server Update Services, Red Hat Ansible Automation Platform, Tanium and ManageEngine Patch Manager Plus, whereas VMware Workspace ONE is most compared with VMware Horizon, Jamf Pro, SOTI MobiControl, ManageEngine Endpoint Central and BlackBerry Enterprise Mobility Suite. See our BigFix vs. VMware Workspace ONE report.
See our list of best Unified Endpoint Management (UEM) vendors.
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