We performed a comparison between BigPanda and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The main thing that we like about BigPanda is the user interface."
"The most valuable features of BigPanda are the API integration was good. It enables us to do faster onboarding."
"The program is very stable."
"The event correlation is really good and it is able to reduce the noise. It is a good tool for anomaly detection."
"One of the most valuable features of BigPanda is its user-friendly interface."
"The most useful feature has been the AI/ML. The way BigPanda uses the AI/ML is good compared to other SRE tools."
"The best of a bad lot was the error message deduping."
"A user-friendly solution."
"The way this solution has helped us is that it improved our communication."
"It helps streamline management and processes."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"It is flexible. You can tune it, more or less, as you want."
"It's easy to set up."
"I like the solution mostly for CMDB discovery."
"I am impressed with the tool's ability to track information in an easy way."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"The observability can be enriched with regards to infrastructure and the application-integrated environment. The dashboard and reports could be improved."
"BigPanda attempts a little of everything and fails at most."
"The usability needs to improve, because it is a pure code environment."
"The UI for this solution could be improved. It is very hard to find what you are looking for."
"The solution could improve by having better integration."
"We had to use a partner for the deployment."
"Lacks sufficient dashboard features."
"The cost of this product is too high compared to New Relic."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"Lacks the ability to do its own monitoring."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"It should have better integrations with other solutions."
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BigPanda is ranked 43rd in IT Infrastructure Monitoring with 12 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. BigPanda is rated 7.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of BigPanda writes "Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". BigPanda is most compared with ServiceNow, Moogsoft, IBM Tivoli NetCool OMNIbus, PagerDuty Operations Cloud and Splunk ITSI (IT Service Intelligence), whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and Morpheus. See our BigPanda vs. ServiceNow IT Operations Management report.
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We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.