We performed a comparison between BigPanda and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."A user-friendly solution."
"The best of a bad lot was the error message deduping."
"The solution is user-friendly and has good performance and certification."
"The program is very stable."
"The most valuable features of BigPanda are the API integration was good. It enables us to do faster onboarding."
"BigPanda integrates well with other solutions, such as WatchGuard,"
"The most useful feature has been the AI/ML. The way BigPanda uses the AI/ML is good compared to other SRE tools."
"We have also made extensive use of the outbound integrations to ticketing systems (JIRA) and collaboration tools (Slack). The main driver for us has been getting all alerting into a single UI and enabling us to streamline our incident management process."
"The solution is stable, scalable and easy to use."
"Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device."
"The solution has very good automation tools."
"We always get good support."
"We used ServiceNow for change management, release management, and event management."
"I like the ease of use."
"Very easy to implement and to respond to my clients' needs."
"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"We had to use a partner for the deployment."
"The solution could improve by having better integration."
"The UI for this solution could be improved. It is very hard to find what you are looking for."
"The observability can be enriched with regards to infrastructure and the application-integrated environment. The dashboard and reports could be improved."
"Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data often in bursts (when we have a large scale failure). This has caused some delay in the ingestion pipeline."
"Analytics is an area for improvement, being able to break down the actions that are being taken by users of BigPanda, as well as the auto-magical work that is being done by BigPanda."
"BigPanda attempts a little of everything and fails at most."
"The usability needs to improve, because it is a pure code environment."
"Data access is a bit difficult, where you sometimes wish you had a relational database for some queries. The flexibility of data access in general is a bit on the low end. Of course, there is flexibility in some ways, but when I need a certain combination of data for some report, it can become a challenge."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."
"The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"I would like the reporting aspect to be better, including the graphs. It could have some way for us to easily to export to a csv or spreadsheet so that if a graph cannot be provided by ServiceNow itself, we would be able to use other applications to create them. Also, if there was a feature that enabled us to interact with end users directly from ServiceNow, like an instant-messaging type of feature, that would be great."
"It's a great platform, but there's still room for improvement. As the solutions stands now, you do need a lot of previous experience to use it. It would be great if they could develop some use case templates. This would be beneficial for a small and medium-sized businesses."
"System deployment and automation capabilities could be within the platform, similar to competitors."
BigPanda is ranked 43rd in IT Infrastructure Monitoring with 12 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. BigPanda is rated 7.2, while ServiceNow is rated 8.4. The top reviewer of BigPanda writes "Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". BigPanda is most compared with Moogsoft, IBM Tivoli NetCool OMNIbus, ServiceNow IT Operations Management, PagerDuty Operations Cloud and Splunk ITSI (IT Service Intelligence), whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
