We performed a comparison between BMC Helix ITSM and Motadata ServiceOps based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."BMC Helix ITSM gives us email and SMS notifications, we can check the tickets, and give feedback. All the basic features that we need are available."
"With service requests, we have been able to give visibility to the business users."
"Smart IT and the phone app are easily the most valuable features in reporting and tracking ongoing issues."
"Currently, the Service Catalog has the most value to it. Mainly, because we are able to offer IT functionality to non-IT people."
"The most valuable features of BMC Helix ITSM are its customization ability and the addition of new features. As a built-in Suite, it covers all that is needed in the IT guidelines, which is good. Each customer has their own needs, and the customization the solution provides is beneficial."
"BMC offers excellent customer solutions, and they're quick to address bugs or shortcomings in their product."
"It has been instrumental in aligning our service desk with the ITIL fundamentals and continuously improving the operating metrics of that area."
"The solution can perform well for large-sized companies."
"The documentation for beginners is easily available online and very useful."
"The search feature and the dashboard could both be improved."
"I would also love to see consistency across all consoles."
"Adding additional fields does not work very well."
"When BMC Helix ITSM did some upgrades it caused some issues. They have fixed some of the problems but more improvement is needed."
"We have experienced outages, because some other customers did something on the same cluster that we share."
"They could be more responsive to feedback from their community board."
"The documentation could improve in BMC Helix ITSM."
"Its performance can be improved. Sometimes, there is a performance issue, and it is a little slow and difficult on the usage side. It would be beneficial for us if there is a lighter version of this solution. There is also a limitation on the number of columns and memory for extracting a report, and this functionality can be improved. We would like to have better integration and UI in this solution. The user interface should be easy to navigate. Its integration with other tools, such as SharePoint or Jira, can also be improved, which would be beneficial for us. In terms of new features, there should also be a mobile version. The desktop version is available, but the mobile version is not available, which is one of the challenges that our team has. For users who work on Remedy and who raise the ticket, it would also be very beneficial to have some chatbot features."
"We have noticed that sometimes we have a delay in action on technical support issues due to time differences."
Earn 20 points
BMC Helix ITSM is ranked 3rd in IT Service Management (ITSM) with 75 reviews while Motadata ServiceOps is ranked 32nd in IT Service Management (ITSM). BMC Helix ITSM is rated 8.0, while Motadata ServiceOps is rated 6.0. The top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". On the other hand, the top reviewer of Motadata ServiceOps writes "Responsive technical support and an easy initial setup but needs better asset management". BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and IBM Maximo, whereas Motadata ServiceOps is most compared with ServiceNow.
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