We performed a comparison between BMC Helix ITSM and IBM Maximo based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."MyIT is simple to use and its mobility is a big plus for our on the go users."
"The valuable feature for me is that it's a tool that allows me to track processes right from the initial user request."
"We find the incident management module the best. The reporting part is also useful. We use a feature called smart reporting, and it is very beneficial for us."
"BMC Smart IT is somewhat rigid, but they have a powerful backend that supports our complex need for extension versus customization. Between extension and customization, you can achieve complex business processes. That's one of the main advantages of BMC."
"It provides a good user experience."
"What I have found to be the most valuable is that it offers the radius deployment package not only to the BMC cloud but also to the public cloud such as Azure."
"The Helix chatbot is helpful, and we can use its workflow features to automate some of the use cases for our clients."
"Smart IT and the phone app are easily the most valuable features in reporting and tracking ongoing issues."
"Maximo is very stable. We really do not have problem with stability."
"Provides great flexibility."
"It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world."
"The most powerful features are the database and integration with CMDB."
"The large range of configurability of the product is great, since everyone has a different way of doing things."
"Has a powerful audit combination that helps achieve high accuracy."
"The ability to configure and integrate it with other solutions for ERP."
"The most valuable feature is the ability to correct maintenance."
"Integration could be better. If something doesn't work well with some tools and operations, then management becomes difficult, so you have to integrate other tools."
"The user experience could be better."
"Helix needs to enhance some of its functionality with the latest technology. For example, Helix could improve its chatbot automation to automate more use cases."
"BMC Helix ITSM should improve its price."
"The product's customization capabilities, price, and technical support are areas of concern where improvements are needed."
"Smart Reporting was added, then was purchased from another vendor. We have little ability to customize and correct issues due to this."
"It can have more features for hardware discovery and hardware information. The integration with IQ operations management should be streamlined. ITSM and ITOM should be more integrated, and there should be better integration from Helix Discovery to Helix CMDB. There were some issues regarding this integration, and they were difficult to resolve in big environments. We have a lot of devices and users to manage. Therefore, the integration should be better."
"The tool needs greater customization flexibility, particularly concerning notifications and the progressive view web page. This is significant because it encompasses various aspects like incident management, problem management, change management, work orders, and tasks. Aligning the GUI interface with these functionalities requires more flexibility."
"Revision management of file attachments."
"The initial setup was complex, because it is a complex product."
"Although you can create notifications with Maximo, the configuration and options could be improved."
"The latest version is slow due to the power it requires."
"IBM Maximo can improve the financial support and financial application, to make it more similar to an ERP as opposed to an EAM. Overall they can improve the financial processes."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
"You can get lost using the application"
"It's not user-friendly. It could use shortcuts for frequently requested services."
BMC Helix ITSM is ranked 3rd in IT Service Management (ITSM) with 75 reviews while IBM Maximo is ranked 1st in Enterprise Asset Management (EAM) with 23 reviews. BMC Helix ITSM is rated 8.0, while IBM Maximo is rated 8.0. The top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". On the other hand, the top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and Zendesk, whereas IBM Maximo is most compared with ServiceNow, JIRA Service Management, ABB Ability Asset Suite EAM, IFS Cloud Platform and Corrigo Enterprise.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.