We performed a comparison between BMC Helix Monitor and OpenText Operations Bridge based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is evolving more and more into artificial intelligence."
"The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment."
"The service operations monitoring features are valuable."
"Flexible dashboard with the availability of widgets."
"The integration with the ticketing tool makes sure that there is a record for every issue."
"The preloaded rules and ways to monitor your systems are a must."
"The initial setup is pretty straightforward. It's not complex at all."
"It is stable."
"From our monitoring perspective or from a visibility perspective, HPE UCMDB is a must have. It's an amazing piece of software."
"The most valuable feature is its ability to integrate with everything."
"It's a very good product overall."
"The initial setup of the solution is complex."
"The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future."
"The product must provide more information and dashboards."
"The pricing could be improved."
"The initial setup is a little bit complex."
"Reporting has to be tackled a bit more. Conceptually, it is there and conceptually it is amazing, but somehow the module itself is suffering."
"Implementation could be improved."
"The service takes a very long time to start and it requires a lot of resources."
"Installing and upgrading the HPOM and Operations Agent software is not always easy and the process can be quite fragile. Once it is running, it is very quick and stable, but an upgrade can quite easily break something or terminate unexpectedly."
"The deployment of agents on new CI should be improved. There should be some kind of automation to directly deploy them from the console. It can maybe have some more AI functions because most of the other tools are going in that direction."
"Our issues are largely support related due to where we are and the knowledge base that we have here. This issue relates both HPE in general and to the technical products."
BMC Helix Monitor is ranked 6th in Event Monitoring with 3 reviews while OpenText Operations Bridge is ranked 8th in Event Monitoring with 44 reviews. BMC Helix Monitor is rated 9.6, while OpenText Operations Bridge is rated 7.8. The top reviewer of BMC Helix Monitor writes "The product is a top-rated monitoring tool, but it needs to improve its pricing and ease of use". On the other hand, the top reviewer of OpenText Operations Bridge writes "Good event correlation capabilities, promotes a self-service approach to monitoring". BMC Helix Monitor is most compared with BMC TrueSight Operations Management, OpsRamp and ServiceNow IT Operations Management, whereas OpenText Operations Bridge is most compared with SCOM, OpsRamp, Splunk Enterprise Security, IDERA SQL Diagnostic Manager for SQL Server and PagerDuty Operations Cloud. See our BMC Helix Monitor vs. OpenText Operations Bridge report.
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