We performed a comparison between BMC Remedy and IFS Cloud Platform based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"It's a scalable product."
"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"The solution is extremely user-friendly."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"It has a good peer sharing module."
"The most valuable features of IFS Applications are their intuitiveness and ease of use. The navigations are also straightforward, which makes it easy to train users. The feedback I always receive is that it is very user-friendly."
"Individual user profiles that can be configured as templates to minimize data entry."
"The workflow of the solution is very good."
"IFS has been completely rebuilt, modernized, and cloud-based so we don't need bulky software installations."
"The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users."
"IFS Applications' best feature is the user-friendly interface that has a .NET Framework application in the front end and an Oracle database and WebLogic middleware."
"One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity."
"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."
"The UI is quite outdated."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"The tool is very old."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"The solution must be flexible."
"The desktop technicians face some challenges with the solution."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"The initial setup of BMC Remedy Asset Management was complex."
"There were initial difficulties when I started using the application."
"Sometimes from the sales perspective, clients don't always fully understand how large a task or a project they're getting involved in when they decide, "We're going to switch across to IFS." They could probably do a little bit more, maybe around preparing people for these projects."
"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."
"An area for improvement would be transactions, which can be tedious to complete as the process is very complex."
"The support provided by IFS Applications has room for improvement. I'm based in Poland, and when my company had an issue, finding people from IFS to give my company the support it needed was difficult."
"Customization needs to be improved."
"The next version has already been released, and some of the technical things are a little bit behind the curve in development. This is specifically security, maintenance, security role maintenance, and creation. This is in their new product, called IFS Cloud."
"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."
BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while IFS Cloud Platform is ranked 8th in IT Asset Management with 29 reviews. BMC Remedy is rated 8.0, while IFS Cloud Platform is rated 7.8. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and ManageEngine IT Asset Management, whereas IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo. See our BMC Remedy vs. IFS Cloud Platform report.
See our list of best IT Asset Management vendors and best License Management vendors.
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