We performed a comparison between BMC Remedy and Micro Focus ZENworks Asset Management based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"The product has excellent support for remote and hybrid environments."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"The solution helps us manage, escalate, and solve incidents."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"It's a scalable product."
"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"It is a scalable product."
"Could be more user friendly for admins to manage."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"Continuous improvement is recommended."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"There are issues from a product functionality perspective."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"The product’s stability needs improvement."
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BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while Micro Focus ZENworks Asset Management is ranked 19th in IT Asset Management with 1 review. BMC Remedy is rated 8.0, while Micro Focus ZENworks Asset Management is rated 7.0. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of Micro Focus ZENworks Asset Management writes "Has an easy initial setup process, but its stability needs improvement ". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, ManageEngine IT Asset Management and BMC Track-It!, whereas Micro Focus ZENworks Asset Management is most compared with ServiceNow.
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