We performed a comparison between BMC Remedy and Symantec Asset Management Suite based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."The most valuable feature of BMC Remedy is to take administrative access of a user."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"The service management features are beneficial – very good."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"It has a good peer sharing module."
"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"The tool is very old."
"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"BMC Remedy's change management module needs enhancement."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."
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BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while Symantec Asset Management Suite is ranked 25th in IT Asset Management. BMC Remedy is rated 8.0, while Symantec Asset Management Suite is rated 8.0. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of Symantec Asset Management Suite writes "Plenty of features, stable, and scalable". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, ManageEngine IT Asset Management and BMC Track-It!, whereas Symantec Asset Management Suite is most compared with .
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