We performed a comparison between New Relic and BMC TrueSight Operations Management based on real PeerSpot user reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic offers better network monitoring, longer historical data retention, improved error debugging and log correlation, and better dashboard customization and access management. It also has a simpler user interface, easier setup process, and more straightforward pricing. While BMC TrueSight Operations Management has some valuable features, it needs improvement in several areas, including deeper application monitoring, better cloud monitoring, and more powerful reporting dashboards.
"I like the event management part."
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"The solution has a very good business event manager tool."
"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."
"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."
"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."
"The product allows the developer to see the actual problems in the applications."
"The most important thing is that it tells us where the latency in throughput and response time are."
"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."
"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"The solution's support service could be better."
"The UI for the end users could be improved and more flexible than it is now."
"Deployment requires lots of resources (servers). It has too many consoles."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"BMC TrueSight Operations Management could improve the reporting."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"In the next release, I'd like to see a better pricing structure."
"They should bring the pricing down to be more competitive."
"The deployment process could be improved."
"The connectivity between legacy and newer cloud applications is not great."
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BMC TrueSight Operations Management is ranked 17th in Application Performance Monitoring (APM) and Observability with 49 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. BMC TrueSight Operations Management is rated 8.2, while New Relic is rated 8.6. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and Splunk ITSI (IT Service Intelligence), whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Honeycomb.io. See our BMC TrueSight Operations Management vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best IT Infrastructure Monitoring vendors, and best Cloud Monitoring Software vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.