We performed a comparison between Catchpoint and Dynatrace based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side."
"The most valuable features of Catchpoint are basically the transaction monitors on the API and UI."
"The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond."
"The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities."
"Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn."
"The drill-down feature of this product was very good. It allowed us to identify the exact page or area of the site that was causing our customers an issue."
"Catchpoint's customer service and support are valuable."
"Catchpoint provides a great amount of information."
"We are able to see globally our end user response time tracing down to the user ID."
"This tool has been essential for monitoring our systems, gathering all performance data, and helping to quickly resolve difficult problems affecting our customers ability to process their work through our systems."
"The most valuable feature is the 360-degree view for monitoring, infrastructure, and application worlds."
"Simple classic but effective UI (unlike some modern UI's out there that have too much white-space)"
"The geographical view provides a nice visualization of performance on a map."
"I would give Dynatrace's technical support a 100% rating. I feel like whenever I call or send an email that I get the right person automatically. For the most difficult answers, the most I have to wait is about three days and the answers have been relevant."
"The deployment configuration and everything is simple. It is not that complicated."
"Finally, we have 100% visibility on website performance, including third-party sources."
"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."
"A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East."
"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."
"There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring."
"if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer."
"The old user version was better, it was more user-friendly."
"Catchpoint can be improved by focusing solely on network monitoring."
"It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow."
"Support for cloud-based environments needs to be improved."
"The initial setup was relatively complex because we were trying to implement into environments that they did not yet support."
"It would be great to have Synthetic automatically retrieve what the customer sees on his side."
"Improve Dynatrace for the following industries: telco, eCommerce, and banking."
"Experience with relationship/account manager has been really poor, it does not seem to be the firm's priority to support their customers."
"Mainly navigation needs improvement. It is easier to follow a flow. Following the flow of the admin now is not easy."
"A tutorial could be embedded in the system as it is hard for a beginner to start using Dynatrace straight away."
"Infrastructure monitoring could be improved."
Catchpoint is ranked 20th in Application Performance Monitoring (APM) and Observability with 12 reviews while Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 341 reviews. Catchpoint is rated 8.2, while Dynatrace is rated 8.8. The top reviewer of Catchpoint writes "The UI is well designed, so it's easy to get the visibility you want". On the other hand, the top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". Catchpoint is most compared with ThousandEyes, Datadog, Splunk Enterprise Security, AppDynamics and Selenium HQ, whereas Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor. See our Catchpoint vs. Dynatrace report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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