We performed a comparison between Comodo RMM and ConnectWise Automate based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features of Comodo RMM are the security antivirus and the ability to use other applications like the PSA and the ticketing system on one dashboard."
"We like the auto containment feature."
"The management feature is very good. You get a complete and clear view of the employment tool on Linux, Mac, and Windows operating systems (even on mobile). Third-party integration is also possible (e.g., IBM, Apple, etc.)."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"It's definitely improved the help-desk servicing, et cetera."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"This product saves us a lot of time and increases our efficiency."
"A good automated scripts feature."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"The initial setup is easy and the deployment is quick."
"Maybe they could improve the capability to be multi-tenant."
"They should integrate email security in the same solution."
"Comodo RMM is really, really slow to load, and connecting with most of my clients takes a while."
"The solution needs further integration with other software tools like a CRM and other accounting tools. Not having this integration makes Comodo RMM limited in functionality. Additionally, more network management features would be good to have in the next release."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"Scheduling of automation could be improved and made more simple."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"The menu doesn't always load properly."
Comodo RMM is ranked 11th in Remote Monitoring and Management (RMM) with 3 reviews while ConnectWise Automate is ranked 6th in Remote Monitoring and Management (RMM) with 15 reviews. Comodo RMM is rated 8.4, while ConnectWise Automate is rated 7.4. The top reviewer of Comodo RMM writes "Great remote controlling and monitoring features with a competitive price". On the other hand, the top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". Comodo RMM is most compared with NinjaOne and Atera, whereas ConnectWise Automate is most compared with ConnectWise RMM, Kaseya VSA, NinjaOne, Microsoft Configuration Manager and Tanium. See our Comodo RMM vs. ConnectWise Automate report.
See our list of best Remote Monitoring and Management (RMM) vendors.
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