We performed a comparison between ConnectWise Automate and Microsoft Configuration Manager based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."Maybe they could improve the capability to be multi-tenant."
"It is very scalable."
"It allows us to manage all client requests, jobs and invoicing."
"It's definitely improved the help-desk servicing, et cetera."
"This product saves us a lot of time and increases our efficiency."
"A good automated scripts feature."
"The initial setup is easy and the deployment is quick."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"The scalability to deploy the package."
"The solution has a very good set of features."
"I have found the solution to be scalable. We have around 50,000 users using the solution."
"The solution is stable."
"Patching is the main feature because SCCM is made to control the entire environment without manually interpreting. So it is good to use for patching."
"Microsoft Endpoint Configuration Manager is valuable in keeping our systems updated. We are able to send updates to all the systems. Additionally, the Intune integration is helpful."
"Microsoft Endpoint Configuration Manager is very scalable."
"I manage software updates and operating systems for devices, and within seconds, we can remotely deploy a system for, say, 2,000 devices. Not only that, but we can also deploy scripts and create comprehensive compliance rules."
"Technical support was helpful."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"The menu doesn't always load properly."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"The tool's deployment is difficult. Microsoft needs to improve documentation with videos."
"I want the system to provide some dependency relations. I would also like to see the relationship between different machines."
"It is a bit of an old and outdated product."
"I currently need to increase my compliance level in the patching processes which this solution could improve on."
"The main room for improvement is the on-screen display. I think it would be good if some improvements were made."
"Management of Linux devices could be improved."
"SCCM can improve on third-party application support."
"Devices like smartphones and tablets are managed very well on VMware, however, they are absent in SCCM. I could configure iPad from the VMware site and it was done very easily. It should be just as possible on SCCM."
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ConnectWise Automate is ranked 6th in Remote Monitoring and Management (RMM) with 15 reviews while Microsoft Configuration Manager is ranked 2nd in Server Monitoring with 78 reviews. ConnectWise Automate is rated 7.4, while Microsoft Configuration Manager is rated 8.2. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of Microsoft Configuration Manager writes "Affordable, easy to use, and easy to understand". ConnectWise Automate is most compared with ConnectWise RMM, Kaseya VSA, NinjaOne, Tanium and SolarWinds NPM, whereas Microsoft Configuration Manager is most compared with Red Hat Ansible Automation Platform, ManageEngine Endpoint Central, BigFix, Tanium and Microsoft Intune.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
