We performed a comparison between ConnectWise Automate and Meraki Dashboard based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The database is great. It's a nicely ordered database."
"The most value we get from this solution is that everything is on a patch cycle."
"Remote access and detailed monitoring help us support our equipment."
"This product saves us a lot of time and increases our efficiency."
"The initial setup is easy and the deployment is quick."
"It allows us to manage all client requests, jobs and invoicing."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"We like the visibility this solution gives us of the infrastructure."
"The most valuable feature is their support, they get better every day."
"Everything is in a single pane and you can look at your network in one centralized place."
"The initial setup process is quite simple."
"There are some whitelist blacklist capabilities in the MX dashboard, which is very helpful."
"It is a reliable product. It provides a lot of information that is easy to read."
"The most valuable feature is knowing the wireless and switch are healthy."
"Easy to configure with great troubleshooting feature."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"The menu doesn't always load properly."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"Technical support was helpful."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"Meraki Dashboard could improve integration with non-Cisco platforms."
"It's a very complex system. Customers have told me that sometimes there are lots of advanced features that are available and that you can change in the dashboard, but sometimes it's very hard to know what they are."
"I would like to receive decent notification alerts regarding the license's expiry. Or any help on correcting or optimizing licenses, because in certain circumstances you can add a license but it's the wrong licensing. However, the Dashboard adds the license in some way, and you do not utilize it. You can simply extend the license's expiration date."
"You can't really clone or replicate a device, that sort of feature would be useful. You can clone the site but you cannot clone the device."
"I’d like the product to allow for other solutions to be integrated with the dashboard as well."
"Meraki lacks their own software for connecting to the VPN which creates some issues."
"The cost of the solution is high and can be improved."
"I would like to see an alert event feature to monitor what users are downloading and how to block some applications."
ConnectWise Automate is ranked 6th in Remote Monitoring and Management (RMM) with 15 reviews while Meraki Dashboard is ranked 9th in Network Monitoring Software with 51 reviews. ConnectWise Automate is rated 7.4, while Meraki Dashboard is rated 8.6. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of Meraki Dashboard writes "Incredibly easy to use, great troubleshooting and prevention of malicious events". ConnectWise Automate is most compared with ConnectWise RMM, Kaseya VSA, NinjaOne, Microsoft Configuration Manager and Tanium, whereas Meraki Dashboard is most compared with Cisco DNA Center, SolarWinds NPM, ThousandEyes, Mist AI and Cloud and Zabbix.
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