We performed a comparison between ControlUp and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Integration with Netscaler and Scoutbees can provide a proper end-to-end analysis of the user's experience and give us a real ROI."
"The most valuable feature is the granularity of visibility into the resources that are in use by our applications."
"ControlUp has some good functionalities, such as remotely pushing scripts in the device through the tool."
"It has a great career time monitoring tool."
"When using ControlUp, the core feature that we have found valuable is its UI. It is a valuable tool to view the analysis reactions of a base core Level 2 or Level 1 team so that they can complete the necessary troubleshooting."
"ControlUp is beneficial as it provides a web interface through which you can access all your infrastructure—servers, devices, and VDI infrastructure—all on the same platform. It supports gathering all infrastructure components in a single, unified dashboard. This helps you identify performance issues or high resource utilization, allowing quick troubleshooting. I appreciate the solid interface that ControlUp offers."
"The script-based actions have allowed us to extend the core reporting capabilities."
"It shows you so many details of what's going on in that log-on that, if there's a problem, you can identify it in five minutes."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"It is a product that is familiar for a lot of users."
"It's easy to set up."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues."
"Most reports give information about the top 100 devices, but not all of the devices."
"It can be improved by including script-based scheduling."
"This solution be improved by including load throttling tools. For example, I can identify a service where we spend a lot of CPU but I cannot restrict the service from ControlUp. I have to use another tool like AppSense."
"The graphical user interface needs to be improved from version to version."
"There was some lag earlier, and reports pulled from the dashboard would sometimes be half an hour old. But now, the information provides real-time status, which is greatly appreciated. Overall, I've seen improvement in the product."
"The most common complaint that I have heard, at least within our organization, is about reporting. They have their own reporting. It's just that it doesn't yet include everything that you can look at within the application. You can only report on specific metrics or collections."
"We'd like to see the mobile app working again so that we can get alerts 24/7. This is especially useful for the person on call."
"The pricing is high."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"The product needs to add a workflow insight tool."
"Service mapping is pretty limited."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"The initial setup phase was hard and could be made easier."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
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ControlUp is ranked 22nd in IT Infrastructure Monitoring with 11 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. ControlUp is rated 8.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of ControlUp writes "Great for troubleshooting and reporting with a controller that allows for configuration comparisons". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". ControlUp is most compared with Nexthink, Goliath Performance Monitor, Liquidware Stratusphere UX and eG Enterprise, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our ControlUp vs. ServiceNow IT Operations Management report.
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