Cybereason Endpoint Detection & Response vs ServiceNow Security Operations comparison

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Executive Summary

We performed a comparison between Cybereason Endpoint Detection & Response and ServiceNow Security Operations based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, SentinelOne, CrowdStrike and others in Endpoint Detection and Response (EDR).
To learn more, read our detailed Endpoint Detection and Response (EDR) Report (Updated: May 2024).
772,679 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution was relatively easy to deploy.""Forensics is a valuable feature of Fortinet FortiEDR.""It is stable and scalable.""It is very easy to set up. I would rate my experience with the initial setup a ten out of ten, with ten being very easy to set up.""Additionally, when it comes to EDR, there are more tools available to assist with client work.""We have FortiEDR installed on all our systems. This protects them from any threats.""The most valuable feature is the analysis, because of the beta structure.""I like FortiClient EMS. FortiEDR has a lot of great features like lockdown mode, remote wipes, and encryption. I can set malware outbreak policies and controls for detecting abnormalities. You can also simulate phishing attacks."

More Fortinet FortiEDR Pros →

"It gives all the information in a clear response.""Their EDR solution, the ability to mitigate issues through their command line, is probably the best feature that we've had. We use that all the time. It's very useful for doing investigations.""The most valuable feature is the capability of the command used by the machine so that we see the kind of performance that is running.""For me, the technical support is good.""The dashboard is very good and you can consider it as an interactive UI.""They do a very good job of providing multi-stage visualizations of malicious operations that immediately show all attack details across all devices and users. Since it is MalOp-centric model, you can see if there has been a similar operation across multiple machines. If it is the same thing appearing on multiple machines, you see all the machines and users affected in one screen.""What I like most about Cybereason Endpoint Detection & Response is the support because the support is good. The solution is also easy to use, and it has a dashboard. Everything is good, and there's no problem with it.""The initial setup is not overly complicated."

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"The solution is stable.""The solution is available over the cloud and is easy to manage.""ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment.""The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user.""My favorite feature is the application vulnerability scanner.""​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​""Reduces time to closure and closure metrics for vulnerabilities.""The ease of use is great."

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Cons
"FortiEDR can be improved by providing more detailed reporting.""They can include the automation for the realtime updates. We have a network infrastructure with remote sites. Whenever they send updates, they are not automated. We have to go into the console and push those updates. I wish it was more automated. The update file is currently around 31 MB. It could be smaller.""There's room for improvement in the quick response time and technical support for integration issues, especially when dealing with multiple vendors.""The dashboard isn't easy to access and manage.""The solution is not user-friendly.""Integration with Azure and SaaS provisioning tools could improve Fortinet FortiEDR.""We've encountered challenges during API deployment, occasionally resulting in unstable environments.""The SIEM could be improved."

More Fortinet FortiEDR Cons →

"There can be problems with the EDI.""They need to improve their technical support services.""The product's reporting isn't great.""The network coverage becomes an issue most of the time.""Compared to our previous endpoint, we have a lot more false positives and a lot more duplication of alerts. So we're chasing more alerts.""It should be more stable, and the sensor needs improvement in terms of connectivity.""I feel that the product lacks reporting features and needs improvement.""Reporting could be a bit more granular so that we had the ability to check regions and countries. I just noticed that, for instance, if I look at our servers, it's either "contained" or it's "not contained". I don't have the option, for instance, to look at countries. It only allows me to look at users as one big group."

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"The product is called SecOps, but it is not security operations in terms of SIEM solutions.""​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​""They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases.""There is room for improvement in terms of developer support and documentation.""Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved.""There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution.""It is challenging for the customers to understand the processes for SecOps. It needs to be simplified.""In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."

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Pricing and Cost Advice
  • "I know it is tough to get big budget additions up front, but I highly recommend deploying environment wide and adding the forensic service."
  • "There are no issues with the pricing."
  • "The price is comprable to other endpoint security solutions."
  • "The pricing is typical for enterprises and fairly priced."
  • "I'm not familiar with pricing, but it looks a bit costly compared to other vendors I think."
  • "The pricing is good."
  • "I would rate the solution's pricing an eight out of ten."
  • "The hardware costs about €100,000 and about €20,000 annually for access."
  • More Fortinet FortiEDR Pricing and Cost Advice →

  • "In terms of cost, this is a good choice for our needs."
  • "I do not have experience with the licensing of the product."
  • "In terms of pricing, it's a good solution."
  • "This product is somewhat expensive and should be cheaper."
  • "We considered a few other solutions. Some were ridiculously overpriced, while others didn't have solutions for Mac endpoints. That was a deal-breaker because most of our organization is on Mac. It came down to two vendors: Cybereason and another. They had similar pitches and almost identical approaches, but in the end, Cybereason gave us the best value for our money."
  • "I had to go through a third-party to purchase it, which I wasn't really pleased about."
  • "On a scale of one to ten, where one is cheap and ten is expensive, I rate the pricing an eight."
  • "The pricing is manageable."
  • More Cybereason Endpoint Detection & Response Pricing and Cost Advice →

  • "This product is a good value for the money."
  • "If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
  • "The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
  • "It is an expensive product."
  • More ServiceNow Security Operations Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I suggest Fortinet’s FortiEDR over FortiClient for several reasons. For starters, FortiEDR guarantees solid protection… more »
    Top Answer:We have FortiEDR installed on all our systems. This protects them from any threats.
    Top Answer:We license it per employee, so as long as the employee count remains the same, the licensing won't change. We have it… more »
    Top Answer:Comparison with other products showed it be cheaper than some larger competitors. Set up cost for us were cheaper as we… more »
    Top Answer:We use Cybereason Endpoint Detection & Response to scan and detect unusual processes and malicious files on the… more »
    Top Answer:The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
    Top Answer:There is room for improvement in terms of developer support and documentation. While they offer some assistance, a more… more »
    Comparisons
    Also Known As
    enSilo, FortiEDR
    Cybereason EDR, Cybereason Deep Detect & Respond
    Learn More
    Cybereason
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    ServiceNow
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    Overview

    Fortinet FortiEDR is a real-time endpoint protection, detection, and automated response solution. Its primary purpose is to detect advanced threats to stop breaches and ransomware damage. It is designed to do so in real time, even on an already compromised device, allowing you to respond and remediate incidents automatically so your data can remain protected.

    Fortinet FortiEDR Features

    Fortinet FortiEDR has many valuable key features, including:

    • Easily customizable
    • Real-time proactive risk mitigation & IoT security
    • Pre-infection protection
    • Post-infection protection
    • Track applications and ratings
    • Reduce the attack surface with risk-based proactive policies
    • Achieve analysis of entire log history
    • Optional managed detection and response (MDR) service

    Fortinet FortiEDR Benefits

    Some of the key benefits of using Fortinet FortiEDR include:

    • Protection: Fortinet FortiEDR provides proactive, real-time, automated endpoint protection with the orchestrated incident response across platforms. It stops the breach with real-time postinfection blocking to protect data from exfiltration and ransomware encryption.

    • Single unified console: Fortinet FortiEDR has a single unified console with an intuitive interface, which makes management easier. The solution automates mundane endpoint security tasks so your employees don’t need to do it.

    • Cost savings: With Fortinet FortiEDR you can eliminate post-breach operational expenses and breach damage costs.

    • Flexibility: Fortinet FortiEDR can be deployed on premises or on a secure cloud instance. With Fortinet FortiEDR, endpoints are protected both on- and off-line.

    • Scalability: Because Fortinet can be deployed quickly and has a small footprint, it is easy to scale up to protect hundreds of thousand endpoints.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by Fortinet FortiEDR users.

    An Owner at a security firm says, "The features that I have found most valuable are the ability to customize it and to reduce its size. It lets you run in a very small window in terms of memory and resources on legacy cash registers. The customer has literally about 800 cash registers. That was the use case for Fortinet FortiEDR - to get that down into a tiny space. The only way to do that was to use this product because it had that ability to unbundle services that were a surplus.”

    Chandan M., Chief Technical Officer at Provision Technologies LLP, mentions, “The ease of deployment and configuration is valuable. It's very easy compared to other vendors like Sophos. Sophos' configuration is complex. Fortinet is a lot easier to understand. You don't need a lot of admin knowledge to do the configuration.” He also adds, “The security is also very good and the firewall response is good.”

    Harpreet S., Information Technology Support Specialist at Chemtrade Logistics, explains, "It notifies us if there's any suspicious file on any PC. If any execution or similar kind of thing is happening, it just alerts us. It doesn't only alert. It also blocks the execution until we allow it. We check whether the execution is legitimate or not, and then approve it or keep it blocked. This gives us a little bit of control over this mechanism. Fortinet FortiEDR is also very straightforward and easy to maintain."

    DeAndre V., Senior Network Administrator at a financial services firm, states, “The dashboard is easy to follow and use. The deployment and uninstalling were easy. I like the detailed information about the path of a file that might be suspicious. Being able to check that out was easy to follow. Exceptions are easy to create and the interface is easy to follow with a nice appearance.

    Cybereason's Endpoint Detection and Response platform detects in real-time both signature and non-signature-based attacks and accelerates incident investigation and response. Cybereason connects together individual pieces of evidence to form a complete picture of a malicious operation.

    ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions. 

    Sample Customers
    Financial, Healthcare, Legal, Technology, Enterprise, Manufacturing ... 
    Lockheed Martin, Spark Capital, DocuSign, Softbank Capital
    DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
    Top Industries
    REVIEWERS
    Financial Services Firm21%
    Comms Service Provider11%
    Manufacturing Company11%
    Aerospace/Defense Firm5%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Government8%
    Manufacturing Company8%
    Financial Services Firm8%
    REVIEWERS
    Manufacturing Company23%
    Financial Services Firm23%
    Comms Service Provider23%
    Transportation Company8%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm10%
    Manufacturing Company8%
    Comms Service Provider7%
    REVIEWERS
    Computer Software Company45%
    Financial Services Firm27%
    Manufacturing Company9%
    Analyst Firm9%
    VISITORS READING REVIEWS
    Financial Services Firm20%
    Computer Software Company12%
    Government10%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business53%
    Midsize Enterprise15%
    Large Enterprise32%
    VISITORS READING REVIEWS
    Small Business31%
    Midsize Enterprise19%
    Large Enterprise50%
    REVIEWERS
    Small Business17%
    Midsize Enterprise22%
    Large Enterprise61%
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise18%
    Large Enterprise53%
    REVIEWERS
    Small Business29%
    Midsize Enterprise12%
    Large Enterprise59%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise9%
    Large Enterprise75%
    Buyer's Guide
    Endpoint Detection and Response (EDR)
    May 2024
    Find out what your peers are saying about Microsoft, SentinelOne, CrowdStrike and others in Endpoint Detection and Response (EDR). Updated: May 2024.
    772,679 professionals have used our research since 2012.

    Cybereason Endpoint Detection & Response is ranked 36th in Endpoint Detection and Response (EDR) with 19 reviews while ServiceNow Security Operations is ranked 2nd in Security Incident Response with 15 reviews. Cybereason Endpoint Detection & Response is rated 8.0, while ServiceNow Security Operations is rated 8.0. The top reviewer of Cybereason Endpoint Detection & Response writes "It has helped us become more knowledgeable about our environment and aware of threats". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". Cybereason Endpoint Detection & Response is most compared with CrowdStrike Falcon, Microsoft Defender for Endpoint, Darktrace, Cortex XDR by Palo Alto Networks and Splunk Enterprise Security, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Microsoft Sentinel, IBM Resilient and Swimlane.

    We monitor all Endpoint Detection and Response (EDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.