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Eptica WCS Suite vs Salesforce Sales Cloud comparison

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Eptica WCS Suite
106 views|94 comparisons
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Salesforce Sales Cloud
Read 101 Salesforce Sales Cloud reviews
5,748 views|2,821 comparisons
93% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
CRM
June 2024
Executive Summary

We performed a comparison between Eptica WCS Suite and Salesforce Sales Cloud based on real PeerSpot user reviews.

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Featured Review
Use Eptica WCS Suite?
David Hitt
Straightforward setup, useful activity monitoring , and highly stable
Utilizing tasks is truly the most effective approach. Thus far, my priority has been diligently following up on tasks, ensuring timely callbacks... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "The subscription is on a monthly basis."
  • "The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis."
  • "It is a premium product, so it is not the cheapest solution. I think if it's implemented well, and you're getting the soft cost benefits, the efficiencies, it's justified. But not if you're looking at just apples for apples as a subscription, without the complexity that you can achieve. It can deal with complex business requirements. Some other CRMs can't. But you certainly pay, so it's a premium-charged solution. It's one of the more expensive ones."
  • "I have found Salesforce Sales Cloud to be expensive. However, it is the number one CRM solution in the world. It is worth the money."
  • "The main thing is it is costly. Salesforce it is not cheap, it's costly. Some of our customers say it is a costly solution. So, we have lost some sale opportunities regarding the high price. This is the main thing that we are facing. It is sales per user and the user price is about $150 per month, per user for the Enterprise Edition. The other edition is less than this, but it is costly. A company that has 70 or 80 users would pay more than $8,000 USD yearly because it is cloud based."
  • "My understanding is that Salesforce is a little bit expensive, but in terms of the efficiencies, automation, and visibility, I think it's definitely value for money."
  • "Implementation and add-ons may be additional costs."
  • "Being license based, the license varies by type. The pricing is considered average."

    • More Salesforce Sales Cloud Pricing and Cost Advice →

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    772,679 professionals have used our research since 2012.
    Comparison Review
    Anonymous User
    WCS vs Hybris vs ATG - Feature Smackdown
    They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG Commerce. Feature comparison are always shallow and should not be taken at face value they serve a purpose and it is up to you to decide what best suits your implementation, I feel all three of these are excellent commerce products, they serve a different market segment and will continue to have a space for themselves for years to come. ...so at the end of the day you need to do your homework to see what best fits your needs.. IBM WCS(V7, FEP5) Hybris(5.0) Oracle ATG(10.2) Development Environment +1 Complexity associated with development is very high, The system resources required for running IBM RAD and associated WAS Runtime is highest among the three, Organizations are often forced to use VDI which slows down the developer productivity vastly. +3 Hybris probably ranks no. 1 in this category, the best in terms of supportability for lighter development environment, it can run in an eclipse environment with tomcat container +2 ATG development environment includes Eclipse, ATG Eclipse Plugin, JBoss JEE Environment +1 Works only on IBM Websphere Application Servers +3 Hybris Server… Read more →
    Questions from the Community
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    What do you like most about Salesforce Sales Cloud?
    Top Answer:The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.
    Read all 60 answers   →
    What needs improvement with Salesforce Sales Cloud?
    Top Answer:Sales Cloud could improve in areas such as AI integration, particularly for templates.
    Read all 59 answers   →
    What is your primary use case for Salesforce Sales Cloud?
    Top Answer:Sales Cloud helps me manage and track my sales pipeline effectively. It is a CRM system that integrates with other systems for comprehensive sales management.
    Read all 59 answers   →
    Ranking
    55th
    out of 172 in CRM
    Views
    106
    Comparisons
    94
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    2nd
    out of 172 in CRM
    Views
    5,748
    Comparisons
    2,821
    Reviews
    19
    Average Words per Review
    437
    Rating
    8.2
    Comparisons
    Also Known As
    WCS Suite
    Sales Cloud, SFDC, Salesforce
    Learn More
    Eptica
    Video Not Available
    Salesforce
    Video Not Available
    Overview
    Eptica WCS Suite platform is designed around a central Knowledge Base and Eptica Linguistic Services, an advanced linguistics technology system. Combined with powerful workflow, this ensures every incoming request is handled efficiently and consistently across all text based digital channels.

    Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

    Sample Customers
    Easyroommate, L'Occitane en Provence, Vivastreet, Ageas Insurance Solutions, Britannia Hotels Group
    Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
    Top Industries
    No Data Available
    REVIEWERS
    Computer Software Company30%
    Comms Service Provider10%
    Financial Services Firm6%
    Non Tech Company6%
    VISITORS READING REVIEWS
    Educational Organization70%
    Computer Software Company5%
    Financial Services Firm3%
    Manufacturing Company2%
    Company Size
    No Data Available
    REVIEWERS
    Small Business46%
    Midsize Enterprise19%
    Large Enterprise35%
    VISITORS READING REVIEWS
    Small Business7%
    Midsize Enterprise72%
    Large Enterprise20%
    Buyer's Guide
    CRM
    June 2024
    Download Free Report
    Find out what your peers are saying about Microsoft, Salesforce, monday.com and others in CRM. Updated: June 2024.
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    772,679 professionals have used our research since 2012.

    Eptica WCS Suite is ranked 55th in CRM while Salesforce Sales Cloud is ranked 2nd in CRM with 101 reviews. Eptica WCS Suite is rated 0.0, while Salesforce Sales Cloud is rated 8.4. On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Eptica WCS Suite is most compared with , whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and IQVIA Orchestrated Customer Engagement.

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    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.