We performed a comparison between Everbridge IT Alerting and OnSolve Platform for Critical Event Management based on real PeerSpot user reviews.
Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management."Even in the first few months, we realized some of those benefits around shortening the time to resolution."
"Valuable features include having the Calendar built in. That allows for on-call rotation to be set once and left alone. Also, Slack Integration enables us to have all the information from an incident and discussions documented through Slack, without input."
"A robust solution with multiple modules that can be leveraged."
"The most important feature, from our perspective, is the integration with our ticketing system. That eliminates wasted motion and time in drafting and sending and finding the right distribution list."
"The rules option has been helpful, as we can adjust the conditions in the template."
"It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable."
"It's a lot easier to create and manage schedules, especially in comparison to the on-call scheduling creation in ServiceNow. That has always been something of a bear to operate. We've found it's a lot simpler in Everbridge."
"It just runs. I do not think we have had a single outage; nothing. There has not been a single issue with it in the time that we have had it running. It just works."
"The placeholder dropdowns for message templates are useful."
"It allows for a systematic and uniform method of alerting personnel in every location."
"I would like them to add GPS going forward."
"I've worked closely with Everbridge teams in my previous positions too, and the one thing I would like to see is the distance. You have to measure it, and it's not really accurate. If we could have a general distance within the alert itself to tell us where the closest asset is, it would be useful. That's one thing I'd like to see."
"The ability to not have to worry about the IT alerting and calendar resources. I would like it to be simpler in the sense of a different cost structure."
"What I would like to see is vendor alerting. It's not structured to take into account that users outside of our environment, users outside of IT, may not be in the group. IBM is an outside vendor for us, and we have IBM CEs who come in on a regular basis. If there's a problem, we call those vendors in. That should be tied into the system where we can say that vendors A, B, and C have these users and we want them available to come into the office when there's an issue. We want to be able to alert them in the same way we alert internally."
"The ability for members to change their schedules, and change the person their swapping with, could use improvement. The GUI is a little tough to navigate. It's not very straightforward when someone is trying to change schedules."
"I would like to have a little bit more flexibility in the member portal."
"The incident templates can get complex and hard to troubleshoot, so it helps to focus on keeping it simple."
"I swapped two people's weeks, and at least from what I saw, I had to do each day individually. It would be nice if I could swap two people's weeks without having to do it each day."
"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
"Conference calling requires a complicated syntax formula."
Earn 20 points
Everbridge IT Alerting is ranked 9th in IT Alerting and Incident Management with 22 reviews while OnSolve Platform for Critical Event Management is ranked 13th in IT Alerting and Incident Management. Everbridge IT Alerting is rated 8.8, while OnSolve Platform for Critical Event Management is rated 6.0. The top reviewer of Everbridge IT Alerting writes "We have seen substantial savings with its usage as it drives down our MTTR". On the other hand, the top reviewer of OnSolve Platform for Critical Event Management writes "Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated". Everbridge IT Alerting is most compared with PagerDuty Operations Cloud, ServiceNow, Opsgenie, xMatters and Splunk On-Call, whereas OnSolve Platform for Critical Event Management is most compared with Everbridge Mass Notification, PagerDuty Operations Cloud, AlertMedia, Rave Alert and xMatters .
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