We compared OnSolve Platform for Critical Event Management and PagerDuty based on our users' reviews in five categories. We reviewed all of the data and you can find the conclusion below.
Features: The OnSolve Platform for Critical Event Management stands out for its mass notification capabilities, seamless integration with different communication channels, and the ability to monitor events in real time. PagerDuty’s stand-out features include urgency categorization, SMS paging, and a handy mobile application. Users also praised the solution’s comprehensive reporting and seamless integration. OnSolve Platform users requested better integration and reporting features. PagerDuty could enhance its functionality by leveraging webhooks and improving compatibility with common tools. Users also said the solution should enhance its Terraform integration and automate IT roster importing.
Service and Support: OnSolve Platform users found the support teams to be knowledgeable, helpful, and responsive. PagerDuty users say the solution’s customer service is excellent. They provide quick support and even offer video calls.
Ease of Deployment: Users said OnSolve Platform is easy to deploy thanks to the solution’s clear documentation and OnSolve’s helpful support. PagerDuty's setup is described as straightforward and easy, but users without experience may struggle with it.
Pricing: The cost of OnSolve Platform varies depending on the customer’s size and support license. To obtain specific information, it is recommended to visit the product's website or reach out to the sales team. PagerDuty offers competitive pricing with options for monthly or yearly licenses.
ROI: The potential return on investment for the OnSolve Platform for Critical Event Management and Blackberry AtHoc may vary. Refer to user feedback and real-life examples to gain a complete understanding of their potential ROI. Users appreciate the cost savings and enhanced efficiency that PagerDuty brings to their operations.
"It allows for a systematic and uniform method of alerting personnel in every location."
"The placeholder dropdowns for message templates are useful."
"PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
"Notification is the most valuable feature."
"Alert deduplication and noise reduction for alerts are the major features that I found useful."
"The product has valuable on-call scheduling, escalation, and incident workflow management features."
"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."
"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."
"The alerts are immediate in this solution, which allows us to respond to errors quickly."
"The initial setup is straightforward."
"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
"Conference calling requires a complicated syntax formula."
"The biggest area for improvement with PagerDuty is noise suppression. There have been a handful of incidents through our use of PagerDuty over the years where one incident may lead to 30 to 50 pages because you're monitoring all these different things, and each thing is an individual page. There should be the ability to set up paging tiers and group correlations between some of the different pages. That is something that would be really valuable. We should be able to say this one page may have a group or a tree of effective other pages that may tier off of it. So, if you see those pages independently, go ahead and alarm, but if you see this plus that, don't do that."
"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."
"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."
"PagerDuty can improve the integration with Terraform."
"I would like to see more content in the notification messages; although, that might be a configuration on our end."
"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."
"PagerDuty's webhooks need some improvement."
"They could include incident merging and alert grouping features in the product."
Earn 20 points
OnSolve Platform for Critical Event Management is ranked 12th in IT Alerting and Incident Management while PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews. OnSolve Platform for Critical Event Management is rated 6.0, while PagerDuty Operations Cloud is rated 8.8. The top reviewer of OnSolve Platform for Critical Event Management writes "Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated". On the other hand, the top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". OnSolve Platform for Critical Event Management is most compared with Everbridge Mass Notification, Everbridge IT Alerting, AlertMedia, Rave Alert and xMatters , whereas PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and Zabbix.
See our list of best IT Alerting and Incident Management vendors and best Critical Event Management (CEM) vendors.
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