We performed a comparison between ForgeRock and Ping Identity Platform based on real PeerSpot user reviews.
Find out in this report how the two Access Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features of ForgeRock are social login and data protection."
"The solution is very scalable. We have a lot of users that have been increasing over the years that we have been using it. We have approximately 20,000 users."
"Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process."
"The solution integrates well and it is important for them to keep up with the current trends in the market quickly enough, and they have been doing a good job at it."
"Easy to navigate, handle and manage the applications."
"Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users."
"The product is easy to set up."
"We have found the identity and access management tools in the solution to be particularly useful for our organization."
"The only feature we were looking for in PingID was SSO integration with our existing web app."
"It gets a mobility portal in place in conjunction with Office 365. It provides very good possibilities and it's much better than other technology that we have used before which was unstable and slower."
"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."
"It is a scalable solution...It is a stable solution."
"What I like best about PingID is that it's very user-friendly. PingID is well-built as a developer tool and regularly upgrades and updates via patches. I also like that PingID has clear documents that will help you integrate it with other solutions."
"This is a user-friendly solution."
"The solution is stable. We haven't experienced any bugs or glitches."
"The solution has a smooth and configurable user interface for single sign-on capabilities."
"We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but the ticket is open for weeks and weeks. For some issues, we don't get a satisfactory solution or the solution doesn't work."
"The solution's deployment should be made easier."
"It should have a better user interface. Its flexibility should also be improved. It is not about simplifying; it is more about flexibility. Each company has its own requirements, and ForgeRock can provide more flexibility in terms of the use of existing modules to implement features for the customers."
"The solution's documentation is not very good, and they do not give more details."
"I find that it's quite expensive for just an open-source system. Support is quite expensive."
"The only problem with ForgeRock is that it is derived from an open-source product, so sometimes it's a bit unstable."
"The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution."
"The solution could improve by adding more advertising and marketing."
"The solution should allow for better integration with other platforms and the UBT."
"It has a long way to go until it is a cloud-based solution."
"If the solution is going to compete with Microsoft, they need to offer more unique functionality to keep their current user base."
"It requires some expertise to set up and manage."
"The product is not customizable."
"I think that the connection with like Microsoft Word, especially for Office 365, is a weak point that could be improved."
"In the beginning, the initial setup was very complex."
"The timing of the token validity, if it could be extended, would be great. I'm not sure if there is even an option to configure these types of settings."
ForgeRock is ranked 5th in Access Management with 27 reviews while Ping Identity Platform is ranked 3rd in Access Management with 19 reviews. ForgeRock is rated 8.0, while Ping Identity Platform is rated 8.4. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of Ping Identity Platform writes " A highly stable tool offering extremely helpful technical support to its users". ForgeRock is most compared with SailPoint Identity Security Cloud, Microsoft Entra ID, Auth0, Symantec Siteminder and Saviynt, whereas Ping Identity Platform is most compared with Microsoft Entra ID, Symantec Siteminder, Microsoft Active Directory, SailPoint Identity Security Cloud and RSA SecurID. See our ForgeRock vs. Ping Identity Platform report.
See our list of best Access Management vendors and best Customer Identity and Access Management (CIAM) vendors.
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