We performed a comparison between Freshservice and Lansweeper based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features of Freshservice are the notifications, customization, and flexibility."
"We found the initial setup to be very simple."
"You can just register and within five to minute minutes, you are ready to go."
"The solution is very responsive with a 97% success rate in funneling customer tickets."
"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"Ability to scan barcodes and a great search feature."
"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."
"Provides good reports from every asset."
"A great value is the fact that it supports multiple platforms, and it is agentless. Obviously, it still requires credentials, but being agentless makes it much easier to deploy, especially for a small business. It leaves fewer things to maintain. Especially for a small or medium business, it is a tremendous product."
"One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware of the need to reboot for system optimization. Lansweeper helps verify such information by collecting log data. Another noteworthy feature is the capability to track CPU, memory, and network usage on workstations at intervals, say every thirty minutes. This allows me to assess the user's experience and validate their claims about resource consumption. For instance, if a user complains about high memory usage, Lansweeper enables me to verify the actual usage and address the issue accurately. This level of monitoring granularity is something I find particularly useful and haven't seen in many other tools."
"We've found the most value right now in the inventory of the equipment."
"Its functionality is very solid. The best part about it is that, when you have issues in getting information back from nodes, it tells you what the issue is, and you can quickly go to the specific nodes and respond to or repair those. There is an agent option, but to me, as a small business, the preference is to avoid agents where possible because you probably don't have the staff to keep up with them all."
"Lansweeper is very easy to use, and its technical support is very good."
"It is very flexible and very powerful. The reporting scripts that are continually posted are a real benefit. It makes it easier for someone who is a consumer, but not necessarily a power user, to quickly create and run reports, get updates, and know what tasks need to be performed."
"The most valuable feature of Lansweeper is IT asset management. In the realm of cybersecurity, having knowledge of what is on the network is critical. We are able to conduct reports and see the assets we have. Initially, the solution required a machine on the local network to scan everything, but it has evolved to include agents that can report to a device, and more recently, an agent that can send data to the cloud even if the device is outside of the network. This has proven to be especially useful during the pandemic, as it has allowed us to keep track of devices that have been sent home with employees."
"We'd like to see a CMDB, a Configuration Management Database, in the future."
"Their analytics need improvement."
"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."
"The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents."
"The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process."
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."
"We'd like better integration with other products."
"Freshservice could improve the delegation and workflow management features."
"I don't have any complaints about it, and I've never really had any issues. It isn't wizard-driven or anything like that, but it doesn't need to be. For someone who is not familiar with system administration, it would be daunting. There would be a lot of info there. They wouldn't necessarily know what to do, but that's not its target audience. For its target audience, in particular, it doesn't need to change. It is really a good tool."
"The support is an area that could improve. The support staff could be more knowledgeable."
"The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of direct interaction with support personnel, making it difficult to have real-time conversations or seek immediate assistance, which is not ideal."
"The feature to deploy software in endpoints needs to be improved."
"The help desk is not exactly its strong suit."
"It would be great if Lansweeper could combine security functions like vulnerability management."
"Lacks an end-to-end asset management tool."
Freshservice is ranked 3rd in IT Asset Management with 29 reviews while Lansweeper is ranked 9th in IT Asset Management with 7 reviews. Freshservice is rated 8.0, while Lansweeper is rated 8.6. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Lansweeper writes "A powerful, cost-effective, and agentless solution that supports multiple platforms and is perfect for small and medium enterprises". Freshservice is most compared with ServiceNow, JIRA Service Management, Microsoft Project, Zendesk and ManageEngine ServiceDesk Plus, whereas Lansweeper is most compared with ServiceNow, ManageEngine IT Asset Management, Qualys VMDR, Spiceworks and ServiceNow Discovery. See our Freshservice vs. Lansweeper report.
See our list of best IT Asset Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.