We compared Microsoft Dynamics CRM and HubSpot CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure. HubSpot CRM is commended for its online content creation features as well as its robust marketing and segmentation capabilities.
Room for Improvement: Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance. HubSpot CRM could improve its integration, task tracking, and contact management.
Service and Support: Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. HubSpot CRM received positive feedback for its proactive and helpful support, but some users reported unresolved issues.
Ease of Deployment: Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it. HubSpot CRM is considered easy to set up and adapt to companies of varying sizes without difficulty. However, some users say it took a long time.
Pricing: The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors. HubSpot CRM provides flexible pricing options, but some users noted that it may not be affordable for small businesses.
ROI: Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations. HubSpot CRM has helped customers realize an ROI by coordinating revenue streams and ensuring data security.
Comparison Results: Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface. Users like HubSpot SRM for its marketing features and attentive customer service, but the solution could improve its integration with other solutions and lower its price to make it more affordable for small businesses.
"The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements."
"It was quite stable. I didn't notice any specific issues or downtime"
"The ease of having everything in one place is valuable."
"The best feature in HubSpot CRM for us is the custom objects that we integrated. This allows us to include more information on the contact profile, company profile, and other details, making it easier for our staff to have all the necessary information before contacting our customers.Additionally, having all this information in a centralized place is highly beneficial for us."
"I am working in a small company. We have a sales teams that consist of 10 people. HubSpot CRM is scalable and easy to use."
"HubSpot CRM's most valuable features are that it is straightforward and it gives us most of the things that we need and it is easy to onboard with it. You don't need specific integrations with IT, which is very good. The learning curve for HubSpot CRM is quite easy."
"The most valuable feature of HubSpot CRM is the forms."
"The solution is easy to use for anyone, integrates well with email, has simple node management, and has good tracking lead features."
"Microsoft Dynamics CRM is a comprehensive solution and is well-integrated into other Microsoft solutions, including ERP solutions. Additionally, it is feature-rich."
"Our clients appreciate that the solution can be used to monitor everything their customer interacts with in their business."
"Integration is the best feature of Microsoft Dynamics CRM. It integrates quickly across multiple apps and has a lot of APIs available that you can link to. It's very customizable, so we're able to tailor it to a client's needs."
"The most valuable features of Microsoft Dynamics CRM are its easy operations and functionality."
"The most valuable feature of Microsoft Dynamics CRM is that it is a low-code platform and we can perform business process management."
"The Outlook calendar has been very helpful for us."
"This is a scalable solution."
"When you have a vanilla, straightforward version, it is easy to use."
"I would prefer it to be easier to manage, or a bit simpler, with fewer options. It's nice to have so many options, but for some clients, having so many options may not be necessary, they can just customize accordingly."
"We found that automated emails were challenging to manage in the tool. While the feature allows you to create dynamic email templates, it was difficult to tweak and fetch data associated with different objects, such as contacts and custom objects."
"From the perspective of continuous improvements needed in the product, I would want the tool to be able to pull out more information about clients."
"Invoices were the thing we were thinking should be part of the solution, and that's been added now."
"The only thing that was tough was that the functionality was very dependent on the licensing level. So there were many things I wanted to do, but then I'd have to add on different licenses or purchase different add-ons."
"The pricing could improve."
"HubSpot CRM could improve by combining additional functions within the organization, such as operations because it's heavily focused on sales and marketing. This makes sense since that is what it is for, but if had integrations with other solutions or additional dashboards that would be good."
"We had a problem with the tool’s stability once."
"The price of Microsoft Dynamics CRM could improve."
"It could be less complicated for smaller organizations."
"When it comes to any necessary changes or updates, we have issues. It is not very agnostic in terms of working with other platforms. A lot of data transformation had to be done internally in order to send it to various systems."
"Microsoft Dynamics CRM could improve by being more user-friendly."
"The manufacturing module could be improved. I would like to see customization in the next release."
"The options for customizing Microsoft Dynamics CRM are very limited or highly complex."
"They should work on improving the solution's scalability."
"Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve."
HubSpot CRM is ranked 7th in CRM with 39 reviews while Microsoft Dynamics CRM is ranked 1st in CRM with 68 reviews. HubSpot CRM is rated 8.2, while Microsoft Dynamics CRM is rated 7.8. The top reviewer of HubSpot CRM writes "Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation". On the other hand, the top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". HubSpot CRM is most compared with Attio, Odoo, Acumatica, Bitrix24 and monday.com, whereas Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com. See our HubSpot CRM vs. Microsoft Dynamics CRM report.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
