We performed a comparison between IBM Blueworks Live and iServer based on real PeerSpot user reviews.
Find out in this report how the two Business Process Design solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."For me, what I find to be the most valuable is its simplicity and the association with Microsoft Office."
"In terms of the collaboration features, from the point of discovery, it was useful to go to load up the policies and the rule sets that the client had. And in terms of exploring options and being able to model a variety of different processes, that was incredibly useful as well."
"Valuable features include real-time modeling and design work, the ability to perform workshops with clients in real-time with the tool, and getting instant output."
"The business process discovery is excellent. The diagram or blueprinting functionality of the solution are very good. It's quite easy. You can link the sub-processes and get a big overview of the whole process then."
"The solution is easy to operate. Also, there is an automatic mode to make the business flow. You don't have to put any lines or arrows in a decision point in IBM Blueworks Live; it's very automatic."
"The stability is pretty good. It is highly available, which is key. You don't lose your work and can autosave."
"I like the two-tiered approach, that is, discover and then drill down to the main steps. You can right click and attach risk, policies, and much more. It is a user-friendly solution."
"For me the most valuable feature is that it's one depository for our bank. So it's not like everybody has their critical processes on SharePoint or on their desktops. Everything is centrally located. It's very intuitive, easy to use. The support that I get from IBM is always great."
"This is a flexible tool compared to some other solutions."
"The solution has wide use within Microsoft products. The integration with Microsoft products, and, in particular, Microsoft Office, is great."
"Integrating the Microsoft documents to the product and visualization matrix where we can see the end-to-end relationship of the network is of great importance to our company."
"I have to think less with this solution. It's simple."
"Good and effective reporting features, which help in decision making."
"We like the governance."
"iServer has valuable features for workflow and document management."
"Tech support is very responsive. They solved issues within a prompt response time."
"I would like to see integration with ERP systems. This would help us to simulate the process and see where the problems are. Though IBM Blueworks Live is a good tool for documenting, it is not good for simulating."
"In the solution Signavio, they have a customer journey mapping feature that should be added to IBM Blueworks Live. It's valuable to map or document the customer journey to identify the pains and opportunities in this process."
"In the Blue Works Live software boxes and lines are automatically placed by the programme and can't be easily manipulated."
"I wish Blueworks Live had simulations built in, but it doesn't. It also lacks a feature of reporting; ad hoc, drag and drop reporting. A lot of senior people are always asking for reports, and there's no reporting feature within IBM Blueworks."
"The initial setup is neither straightforward nor complex however you do need to know what you are doing."
"I can't insert any images. For example, within the process map, if I want to put it in the box or rectangle, or circle. If I have to use one image or icon, that's not possible."
"We'd also like to see it be Six Sigma or Lean compatible, a lot of people have asked about that."
"Some of the import functionality was a bit restrictive, in terms of loading data in from other data sources. Something as simple as Excel, loading data tables from Excel, wasn't great. And vice-versa. Some of the export and import functionality with something like Visio - which, I know it's a slightly different tool - but being able to work seamlessly with those other tool sets would've been quite useful. I know it was something that was in the pipeline to be looked at. So that would be useful."
"Cannot see which activities are control activities."
"Requirements management needs to be improved."
"The migration tool needs to be included in the main package, and not as a separate license."
"More visualization techniques and ways to report the data might be helpful."
"Enhancing integration options with ERP or ITSM-related solutions for triggering automated requests for process definitions, changes, and tracking them in the iServer."
"There are other solutions out there that have a better user interface."
"The performance is slow, which is something that should be improved."
"It runs relatively slowly."
IBM Blueworks Live is ranked 12th in Business Process Design with 20 reviews while iServer is ranked 13th in Business Process Design with 15 reviews. IBM Blueworks Live is rated 8.2, while iServer is rated 7.2. The top reviewer of IBM Blueworks Live writes "An easily scalable and affordable solution that enables users to document and digitize processes with ease". On the other hand, the top reviewer of iServer writes "Enables flexible parameters for any process model and has a valuable document management feature ". IBM Blueworks Live is most compared with Visio, SAP Signavio Process Manager, Lucidchart, ARIS Cloud and Camunda, whereas iServer is most compared with LeanIX, Sparx Systems Enterprise Architect, ARIS BPA, Visio and MEGA HOPEX. See our IBM Blueworks Live vs. iServer report.
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