We performed a comparison between IBM Datacap and Tungsten TotalAgility based on real PeerSpot user reviews.
Find out in this report how the two Intelligent Document Processing (IDP) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"I work for an insurance company, and we use Datacap for document processing."
"One of the valuable features of Datacap is the user experience. One thing that IBM did a few years ago was they standardized all of their ECM products on Content Navigator, including Datacap. If you're an IBM ECM customer you have FileNet, you have Datacap, you have StoredIQ and you have a consistent user experience, user interface."
"The solution automates manual data entry."
"It's resiliency. There are multiple ways of identifying what you are looking for. There are multiple export formats."
"Datacap is good at processing unstructured data. You can build up some nice data flows, and it is simple to configure. The tool adopts a low-code approach, but you can do a lot of coding if you want to customize and automate your flows. Datacap also has the flexibility to integrate."
"It is highly extensible, which we found to be most valuable. It is a very extensible solution because it is based on configurable rule sets. We were able to amend and adjust the solution and very easily add custom code and custom components. It does require some programming experience, but we found that not to be an issue. We liked its extensibility."
"Both Datacap Studio and Datacap Navigator are great features."
"Very scalable and stable data capture and extraction solution that's very simple to install."
"Data extraction and auto-classification are great features."
"Essentially, Kofax TotalAgility as a whole is quite nice. As of now, we've only been able to use and explore its document classification and extraction capabilities. We haven't explored and used the case management capability yet, but the scan and capture capabilities we've been using heavily and those are quite good. Our solutions are mainly around those areas of Kofax TotalAgility. We haven't explored the product a lot, but the capabilities we've explored are good."
"Kofax TotalAgility is stable."
"Kofax TotalAgility is a single package. They provide you with OCR capabilities, BPM capabilities, and case manager features."
"The most valuable features of this solution are automation, ease of billing processes with the process net, and low to no code development."
"It's not so complex to design what you need to."
"It is user-friendly and has good documentation. It's good for developing communication and has a lot of the APIs needed for this purpose. There aren't a lot of software options available from this time period; this is the only one from 2013 that has this concept of microservices."
"One feature I like is that it makes the matrix easy for an unstructured document."
"I would like better ease of use and more support options."
"When I scan a document in Datacap that has a watermark or the document is a little distorted, the image output is poor. It either becomes completely black, or there is so much distortion that we cannot read the numbers or the addresses mentioned in the POD. When we scan a document, we expect the output to be at least 95 percent accurate."
"Speed of OCR is one issue. It's a challenge because we have customers that have millions and millions of pages that they want this solution to crank through. In order to do that you have to have a large infrastructure in place, and that directly impacts licensing based on the core count."
"I would like to see integration of Watson AI technology into Datacap."
"Currently, when you are entering invoices, you have to enter multiple rows. In Captiva the multiple rows will be dynamically added. This would be a beneficial feature for IBM to add."
"The user interfaces for exception processing can be tweaked. I commonly find that we try to tweak and customize some of those components to more of what the industry standard is. The product is still trying to play catch-up a little bit in those areas."
"It can take some time to implement."
"Datacap has performance issues when processing large volumes of documents. We're doing 18,000 pages daily. Scanning takes almost 20-30 minutes, but it normally takes one or two minutes. We informed IBM and opened a ticket for that. They forwarded the issue to developers but didn't give a specific timeline for it to be resolved. Version 8.1 is already at the end of support."
"Kofax TotalAgility could improve the OTR engine. The page OTR engine is not accurate in predicting the data properly. If you provide many features which are good for business process management without an accurate OTR engine people will not want it."
"Kofax needs to improve the low-code or citizen developers."
"There needs to be more accessible certification and better pricing."
"The one thing I would like to see more of right now: is a simplified form creation. That would be the most significant improvement I would like to see in their product."
"The pricing for Kofax TotalAgility could be more attractive, particularly the cloud version of the solution which was offered to my company. This is its area for improvement."
"Kofax TotalAgility is quite vast and complex as a product. We came from Kofax Capture and Kofax Transformation, then we started learning Kofax TotalAgility, so there are a lot of things that were quite straightforward in the Kofax Capture and Kofax Transformation cross-motion modules, but to do those in Kofax TotalAgility was a bit more complex or quite long-winded and could be improved. In the next release of Kofax TotalAgility, it would be good to have a straightforward low-code or no-code process because there were instances we struggled with having to put logic into a script or a .NET script, then calling that script, instead of the process being low-code, no-code."
"The product's console version is old. It should also improve its forum."
"Kofax should improve its handwritten extractions."
IBM Datacap is ranked 8th in Intelligent Document Processing (IDP) with 26 reviews while Tungsten TotalAgility is ranked 4th in Intelligent Document Processing (IDP) with 22 reviews. IBM Datacap is rated 7.6, while Tungsten TotalAgility is rated 8.2. The top reviewer of IBM Datacap writes "The ability to connect this information with the appropriate database and recognize it irrespective of the format or source is an extremely valuable feature". On the other hand, the top reviewer of Tungsten TotalAgility writes "Great with recognition and provides a high level of confidence in terms of extraction capabilities". IBM Datacap is most compared with ABBYY Vantage, Microsoft Power Automate, HyperScience, OpenText Intelligent Capture and Hyland OnBase, whereas Tungsten TotalAgility is most compared with ABBYY Vantage, OpenText Intelligent Capture, UiPath Document Understanding, Tungsten RPA and UiPath. See our IBM Datacap vs. Tungsten TotalAgility report.
See our list of best Intelligent Document Processing (IDP) vendors.
We monitor all Intelligent Document Processing (IDP) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
