We performed a comparison between IBM Maximo and JIRA Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about IBM, IFS, Infor and others in Enterprise Asset Management (EAM)."They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"The ability to configure and integrate it with other solutions for ERP."
"The most powerful features are the database and integration with CMDB."
"I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution."
"The most valuable feature is asset management maintenance as well as asset management overall."
"We were able to scale perfectly."
"Work order management and scalability enables the businesses' needs to be met."
"IBM Maximo is a very strong and powerful tool in the market…Scalability-wise, I rate the solution a ten out of ten."
"I like the precise ticket management capabilities. JIRA Service Management is easy to use as well."
"This solution has helped us a great deal in project management tracking and forecasting."
"I like the history, the dimensioning, and how I can configure a space based on my preferences or the project circumstances."
"With Jira Service Desk, the simplicity of setting up a quick form and getting the service desk running quickly is very helpful."
"Easily integrates with other tools."
"Two features I like about Jira are its ticketing system and its compatibility with Confluence. Also, the Knowledge Base is one of the more valuable features that would really benefit us."
"The platform is easy to use."
"It has improved our work in a number of ways. First, it has made everything much faster. Before Jira Service Management, it could take weeks to resolve a ticket."
"On a scale of one to ten, where ten is easy and one is difficult, I rate the setup process a two since it is very complicated."
"Could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards."
"The pricing model of the solution has room for improvement as well as the after-sales support."
"IBM Maximo can improve the financial support and financial application, to make it more similar to an ERP as opposed to an EAM. Overall they can improve the financial processes."
"It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."
"The initial setup was complex, because it is a complex product."
"You can get lost using the application"
"The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline."
"The pricing could be better."
"The search function could be improved. We have to search a certain way. There is no generic search; it is more object-oriented search."
"The product does not have the capability to sort queued tickets by product. This would be useful in making workflows more efficient."
"Include a split configuration in a layer part to allow cloud services to have almost full admin rights in SaaS."
"The queries are weak and lack advanced functionality. You can do rudimentary queries, but you can't aggregate. You can't filter for a lot of things that would be useful, so you need to use plugins to write writing advanced queries. I run into problems when working with different organizations because they always have restrictions on what kind of plugins they allow."
"Usability needs improvement. To configure it, you need to be well versed in Jira administration. It's not very intuitive."
"With Jira, we were unable to implement time-based automation in its ticketing system. We would like a feature where we can define tickets based on severity, then tickets are automatically escalated to the next level after a set period of time if they go unanswered."
"We have a lot of add-ons, however, instead of the add-ons, for example, cloning could be better."
IBM Maximo is ranked 1st in Enterprise Asset Management (EAM) with 23 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. IBM Maximo is rated 8.0, while JIRA Service Management is rated 8.2. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". IBM Maximo is most compared with ServiceNow, ABB Ability Asset Suite EAM, IFS Cloud Platform, NetSuite ERP and Oracle Enterprise Asset Management, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and Zoho Desk.
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