We performed a comparison between IBM Maximo and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about IBM, IFS, Infor and others in Enterprise Asset Management (EAM)."The most powerful features are the database and integration with CMDB."
"The most valuable features are the ability to create work orders and preventative maintenance."
"Work order management and scalability enables the businesses' needs to be met."
"Provides great flexibility."
"The most valuable feature is the ability to correct maintenance."
"The large range of configurability of the product is great, since everyone has a different way of doing things."
"It is configurable, where you can add extra fields to screens and to the database."
"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"Good stable and scalable solution."
"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."
"I like the reporting aspect of it. It helps us know where we stand regarding the types of issues we're receiving... It also shows us trends. That enables us to possibly predict an issue that might come up in the future as well as what is happening right now. We will like that feature. With it, we can either avoid certain issues or know where we need to focus more regarding the service we provide."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"ServiceNow provides quite good insights about what is happening in the organization."
"It offers ready-built automation and simpler configuration for workflows."
"Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports."
"If you stick to the out-of-the-box solution, it's an easy setup."
"The interface is not very easy or user-friendly and is in need of improvement."
"You can get lost using the application"
"Coding can be complex when customization is required."
"Revision management of file attachments."
"The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline."
"I feel that the interface is a little too complicated with a large number of fields to enter."
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."
"Initial setup is a longer process because Maximo is bigger and has more processes."
"An area for improvement would be the accessibility of downloaded and compressed files."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"The utilization of AI in ServiceNow needs enhancement."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."
"We don't have a huge amount of password reset requests, but the minimum package of resets that ServiceNow offers is much more than we need."
"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."
IBM Maximo is ranked 1st in Enterprise Asset Management (EAM) with 23 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. IBM Maximo is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". IBM Maximo is most compared with JIRA Service Management, ABB Ability Asset Suite EAM, IFS Cloud Platform, NetSuite ERP and Oracle Enterprise Asset Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and Microsoft Dynamics CRM.
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