We performed a comparison between Icinga and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The drafts are easy but what I like about Icinga is that there are many add-ons that you can download."
"The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated."
"The apply rules feature saves a lot of time."
"The value of Icinga is that it has hundreds of plugins, so it's really easy to monitor pretty much anything."
"This solution has a self-healing handler where if the service is down, it is automatically restarted."
"We have found the solution to be stable."
"The best thing about the solution is how it highlights errors, the issues, and what needs my attention. The solution directs me to areas that I should look for first."
"An affordable solution for small organizations to do basic network monitoring."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"I like the solution mostly for CMDB discovery."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"I am impressed with the tool's ability to track information in an easy way."
"The asset management tools are very valuable."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"The solution is very capable and user friendly."
"Provides everything in one solution."
"One thing that Icinga lacks is the capability to create advanced and customized dashboards within the tool itself."
"I think the software is quite good, but we have had problems with getting it to recognize certain areas and amend certain checks, where we needed so we would have to create backend scripts for those checks. Though, being open source, it has the support to create backend scripts, it would be better to have these scripts in-built."
"Icinga’s automation could be improved."
"In general, the product does not look good. However, it does what it is supposed to do. So, the improvements should focus on usability and UI."
"At this time, the layout of the website is a bit difficult. It should be more user-friendly for changing the background and logos."
"We have found some problems with Nagios, and support isn't very responsive."
"The tool currently fails to provide notifications to users."
"The user interface should be improved."
"The initial setup phase was hard and could be made easier."
"The setup and deployment could be simplified, and the pricing could improve."
"It should have better integrations with other solutions."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"There is room for improvement in the stability of ServiceNow."
"The solution’s licensing cost could be improved."
"The tool can be improved by including more detailed information to assist new users."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
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Icinga is ranked 21st in IT Infrastructure Monitoring with 17 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. Icinga is rated 7.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Icinga writes "A stable, scalable and cost-effective solution that helps with inbuilt scripts for easy modification". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Icinga is most compared with Zabbix, Checkmk, Nagios Core, Nagios XI and Veeam ONE, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Icinga vs. ServiceNow IT Operations Management report.
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