We performed a comparison between Ixia Hawkeye and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The ease of setup is the most valuable aspect of this solution. It's easy to set up and run tests."
"The most valuable feature is the deployment because it's very easy to deploy real flow through the network."
"It empowers network administrators to access specialized and detailed views for specific tests, including video streaming and performance related to specific applications like video games."
"Our customer was happiest with the price of this product."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"Has service mapping, impact management, metric intelligence and health of analytics."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"Provides everything in one solution."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"It's easy to set up."
"It is flexible. You can tune it, more or less, as you want."
"The customization of tests and even the results can be improved."
"Ixia has one flaw, which is that they do not print the license code on the paper licenses that are shipped to the customers."
"Improvements in network performance are essential."
"You can't delete more than one thing at a time. It would be great to be able to highlight three out of five things and delete them, whether it's a test or an actual report."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"The security policies could be increased."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"Service mapping is pretty limited."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"If you are new to using the solution, you will find the setup complex."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
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Ixia Hawkeye is ranked 46th in IT Infrastructure Monitoring with 4 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. Ixia Hawkeye is rated 9.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Ixia Hawkeye writes "A valuable tool for optimizing network performance and security with comprehensive network monitoring capabilities, user-friendly interface, and flexibility for scripting". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Ixia Hawkeye is most compared with ThousandEyes, NETSCOUT nGeniusONE and Gigamon Deep Observability Pipeline, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Ixia Hawkeye vs. ServiceNow IT Operations Management report.
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