We performed a comparison between JIRA Service Management and NinjaOne based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I find the Kanban chart where we put each story in to be the most valuable feature. We use the Kanban chart to revise the project every morning in our five-minute meeting."
"One of the best features is that I can share tickets with team members, at which point any team member is able to pick one up and work on it."
"JIRA SD also helps for much better feedback on the work being done. All colleagues can see what is happening."
"The platform is easy to use."
"Easy to use and user-friendly."
"We can track, monitor, and get all the details we need from the end-user's point of view for any service request."
"JIRA helps integrate Kanban Board features and for this reason what it does it does well."
"JSM's best feature is the integration with other Jira products."
"The tool's most valuable feature is third-party application updates."
"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."
"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."
"The most important aspect of this tool is the security it provides our company."
"The most relevant feature is the monitoring, which provides built-in tools for sending commands."
"Good at managing updates and for remote support."
"The most valuable feature we have found currently is probably patch management."
"The installation is easy, it only took two minutes."
"There is no notification regarding language upgrades."
"It is difficult to navigate if you don't have any prior knowledge."
"The search function could be improved. We have to search a certain way. There is no generic search; it is more object-oriented search."
"The deployment can be a bit complex, especially for those who are not technical."
"The documentation needs improving, it's difficult to find specific procedures."
"They need to work on the speed of Jira."
"Cost has prohibited us from switching entirely to this solution."
"I'd like to update the dashboard so that more features are available."
"I want NinjaOne to improve the reports."
"NinjaOne's dashboard could be easier to use."
"The graphical user interface could be improved."
"NinjaOne's reporting module is cumbersome."
"The solution could improve by optimizing the internet connection being used."
"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."
"Lacks sufficient integrations with other PSAs."
"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."
JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews while NinjaOne is ranked 7th in IT Service Management (ITSM) with 15 reviews. JIRA Service Management is rated 8.2, while NinjaOne is rated 8.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager, ConnectWise Automate and Comodo RMM. See our JIRA Service Management vs. NinjaOne report.
See our list of best IT Service Management (ITSM) vendors.
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