We performed a comparison between JumpCloud and Okta Workforce Identity based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: JumpCloud is the winner in this comparison. It offers good service and support, is priced competitively, has a great single sign-on feature, and integrates well with other solutions. Okta Workforce Identity is not far behind with the ROI it provides and many good features.
"Ability to integrate all applications."
"The most valuable features of JumpCloud are flexibility, policy management for devices, and device patch management. For example, we can limit access to devices only in Chile or send a number of commands to the devices to manage them."
"After deploying to the cloud, we had remote device management on all of our corporate laptops."
"The solution is stable."
"Scalability-wise, I rate the solution a ten out of ten."
"As a cloud-based directory, JumpCloud allows me to integrate nearly every system I have come across that supports SAML 2.0. That's a specific technology that allows different services to integrate for user authentication and identification purposes. That means that with JumpCloud, I can then have one single password. Single sign-on for a particular user that works with VPN, radius authentication for WiFi, logging into Office 365, and their email. Their individual computers use that same password. It's extensible which allows us to tie in customers' security systems. We don't have to provision a new user, 12 different places with 12 different passwords. I only have to create them once and assign them privileges."
"The usual authentication and authorization, which were all controlled into one portal, are very convenient."
"The interface is clean and user-friendly. Setting up new devices or setting up new users inside the system is easy. Also, it integrates with Office 365, which is pretty much a must for our organization."
"Okta has introduced the Universal Directory. It has custom attribute capability and user permissions to read/write on their profiles or hide them. Profile sources and identity profile sourcing are two different components that I haven't seen in other products."
"We face no challenges in integrating the product with our legacy systems."
"Its simplicity and its integration with various vendor-agnostic platforms are the most valuable features."
"Having a single sign-on to all our applications."
"It has a wide range of MFA options. I prefer "Okta Verify" out of them all."
"It is a very scalable solution."
"We find the solution to be reliable for our customers and it is nice that it is cloud-based and can be accessed from anywhere."
"The solution can scale very well."
"The visual tool and interface must be more fine-tuned."
"The product needs to create its own self-service feature which has been requested by all the admins in the community."
"The capability to get alerts would be great when CPU or RAM is high on an endpoint, or when a disk is failing. It would be great to get an alert rather than having to go looking for it."
"A nice feature called patch management with different kinds of licensing is not included in JumpCloud."
"The querying for users in Jumpcloud could be improved, it is sometimes difficult to use. When you're trying to query a user and you spell out their name, you don't receive that person. Sometimes you receive a list of people with the same first name or last name. This could be better."
"JumpCloud can improve in its synchronization of identities. More specifically, groups with Office 365. They've been working on it, but it's not where I would necessarily like it to be."
"JumpCloud could improve the user interface. While it has certainly come a long way, there is still room for improvement in terms of simplifying and making it more intuitive for the user. In my opinion, the UI/UE could benefit from some modifications to enhance the overall user experience. I have suggested some changes to JumpCloud regarding this matter as I believe that they have the potential to further enhance the platform and make it even more user-friendly. There are certain small features within the system that users may not be familiar with, as they may have previously used different systems with different user interfaces."
"There are a few aspects that could be improved. Their API was a little spotty when I last used it, and some of those use cases were around removing systems from our environment."
"The lifecycle management part can be improved. It should also have identity governance and the ability to choose a specific factor authentication at the application level. Its licensing and pricing can also be improved."
"The guest user access could be improved."
"You can't hide the device when you're checking logs."
"They should focus on improving them to provide top-notch team access management while still offering those typical features."
"SSO and MFA for improved end-user experience, and protection against password spray attacks, account password self-service."
"The training is too costly."
"We still had to write several internal programs/scripts to complete the user-provisioning process. Okta does not have the ability to provision mailbox accounts for on-premise Exchange or in a hybrid O365 environment. The Group Push function from Okta to AD did not work reliably in our environment."
"The error logging could be improved. Okta doesn't provide enough details when you are troubleshooting an issue. It's often difficult to fix it from our end, so we always need additional support from Okta."
JumpCloud is ranked 6th in Identity and Access Management as a Service (IDaaS) (IAMaaS) with 16 reviews while Okta Workforce Identity is ranked 2nd in Identity and Access Management as a Service (IDaaS) (IAMaaS) with 59 reviews. JumpCloud is rated 8.6, while Okta Workforce Identity is rated 8.4. The top reviewer of JumpCloud writes "Time saving, effective cloud directory and single sign-on authentication, with rapid implementation". On the other hand, the top reviewer of Okta Workforce Identity writes "Extremely easy to work with, simple to set up, and reasonably priced ". JumpCloud is most compared with Google Cloud Identity, Microsoft Entra ID, Microsoft Intune, Scalefusion and Cisco Duo, whereas Okta Workforce Identity is most compared with Microsoft Entra ID, Google Cloud Identity, SailPoint Identity Security Cloud, Saviynt and Auth0. See our JumpCloud vs. Okta Workforce Identity report.
See our list of best Identity and Access Management as a Service (IDaaS) (IAMaaS) vendors, best Single Sign-On (SSO) vendors, and best ZTNA as a Service vendors.
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