We performed a comparison between Kaseya VSA and SolarWinds NPM based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse."
"The most valuable feature of Kaseya VSA is the ability to control laptops remotely."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"Being able to connect to client computers without them necessarily needing to be there and being able to put in the patches and manage different information systems is valuable."
"The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located."
"Kesaya is highly configurable."
"The patching is very efficient and we can rely on the alerts that we receive."
"This solution is our RMM tool and we love the deployment features."
"The most valuable feature of this solution is the monitoring capabilities."
"Their support team is efficient, and it is easy to set up."
"It combines and presents information from many different sources, giving a corporate-wide vision on a single pane of glass."
"The most valuable feature of SolarWinds NPM is the performance monitoring to see the memory, and CPU utilization."
"One of the best features is the reports feature."
"I love the GUI. Almost everything is accessible through the web interface. It is very user-friendly. It is easy to drag and drop resources wherever you want them."
"The product is scalable."
"It is considerably cheaper compared to other tools."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses."
"Sometimes, the product misinterprets the functionality of a machine."
"The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"The user interface is somewhat outdated."
"The audit and KNM tools could improve."
"A feature I would ask for is for them to have this solution available for Linux systems instead of Windows."
"It has covered everything, so no improvement is required at their end. The only thing is the price."
"The product is scalable, but at a cost. Extra modules have to be purchased for each extra server. The initial set up isn't complex, but will require someone who is experienced with the network monitoring system"
"It would be nice if SolarWinds added some technical protocols like Modbus. The market needs a simple solution for monitoring a technical device."
"The dashboard of the solution is an area with certain shortcomings that need improvement."
"Real-time analytics is the major weakness of the SolarWinds NPM platform today. They've done a fantastic job enabling the collection of data. Users are now demanding the ability to generate their own graphs, views, and so on; all of this must be done by an admin today."
"SolarWinds NPM can be very slow at times. The database optimization can be done to improve the product performance."
"My team has had a lot of issues with support."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews. Kaseya VSA is rated 7.6, while SolarWinds NPM is rated 8.2. The top reviewer of Kaseya VSA writes "Broken from the beginning and never functioned as anticipated". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity.
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