We performed a comparison between Kaseya VSA and NinjaOne based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The backup tool is highly useful, offering a fast and efficient way to retrieve and restore data."
"This solution is our RMM tool and we love the deployment features."
"The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"The most valuable features of Kaseya VSA are remote control, live connect, and automation."
"The ease of access and ease of use was great."
"The most valuable part of this solution is the security features that it offers."
"We can schedule the patching of the endpoints."
"Good at managing updates and for remote support."
"The tool's most valuable feature is third-party application updates."
"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."
"The most important aspect of this tool is the security it provides our company."
"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."
"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."
"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."
"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."
"Sometimes, the product misinterprets the functionality of a machine."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"The agent-based monitoring solution can be improved."
"The solution is hard to use at first until you understand how it works."
"The way it is laid out can be improved. If it could be a little more intuitive, it might be a little bit easier. Sometimes, it is hard to find features because they're called something weird, or they're in an interesting location that you wouldn't have thought that they'd be in."
"The user interface is somewhat outdated."
"It's very difficult to update the third-party software on every device."
"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
"NinjaOne's reporting module is cumbersome."
"NinjaOne's dashboard could be easier to use."
"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."
"Lacks sufficient integrations with other PSAs."
"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."
"The graphical user interface could be improved."
"The solution could improve by optimizing the internet connection being used."
"NinjaOne's pricing and user interface needs improvement."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while NinjaOne is ranked 1st in Remote Monitoring and Management (RMM) with 14 reviews. Kaseya VSA is rated 7.6, while NinjaOne is rated 8.0. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, Microsoft Windows Server Update Services, Datto Remote Monitoring and Management and N-able N-central, whereas NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager, LogMeIn Central and BigFix. See our Kaseya VSA vs. NinjaOne report.
See our list of best Remote Monitoring and Management (RMM) vendors and best Patch Management vendors.
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