We performed a comparison between Microsoft Exchange Online and Zoho Mail based on real PeerSpot user reviews.
Find out in this report how the two Email Applications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Exchange Online's best feature is its webmail platform."
"A good investment."
"Technical support is helpful."
"The product’s most valuable feature is the online archive."
"The overall usage was all good."
"Microsoft Exchange Online is an easy-to-use solution."
"Exchange Online doesn't just do email, it allows for collaboration with inbuilt chat and calling facilities and document sharing."
"The solution is stable."
"The solution has more security compared to other products. Zoho Mail comes with TLS and SSL. It has email-sharing features. It is an advanced product."
"Zoho Mail is a stable product."
"It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the data is available, you can use filters like from whom, to whom, subject, attachment, and even use advanced settings. It's pretty nice."
"Zoho Mail organizes your email well, and you can do a lot of things if you use other Zoho applications along with it."
"The notifications, scheduling, and meetings are all integrated."
"We can create email accounts for our customers."
"Zoho gives you a set amount of free users, so you can use it until you reach the limit and see if it's something you want to adopt. I tried it and stuck with it. Since then, I've seen a lot of improvement. I already think it's top-notch, but I believe it will become one of the best in the world."
"The most valuable features of Zoho Mail are its security, integration with cloud storage, and wide range of features available. It integrates well with Outlook and mobile devices."
"The solution could be a bit cheaper."
"The pricing could be a bit lower."
"It is tricky to integrate Microsoft Exchange Online if you are in an infrastructure provided by other vendors."
"Microsoft Exchange Online can improve message delivery. There are times we receive a message that the email failed to be delivered, and there is no reason given. We sometimes have emails that are flagged as spam that are not. We cannot do anything about it because it's not managed by us, it's managed by Microsoft."
"The pricing could be cheaper."
"Also, I think the mobile app on the forms you can improve a little bit more."
"There is room for improvement in terms of optimization."
"The product needs to embed AI for intelligent searches and analytics."
"The solution’s stability could be improved."
"The interface isn't quite good. Everything looks a little low-quality."
"Zoho Mail needs to add an IT system management feature."
"We face some challenges in our current architecture with the introduction of data privacy regulations. When you are sending a calendar invite to a group of people for a meeting or an event, there is no structure for privacy. You can't hide all the contacts. Maybe that feature exists, but I don't know where it is."
"Zoho Mail needs to improve its integration because direct integration is not possible with many applications."
"The solution doesn't need to be improved."
"The initial setup of Zoho Mail can take some time because we have 30 to 35 users and we need to register each one. This can take one or two days to complete. The process could be better for administrators to register their users. If the setup interface was better in explaining the process it would be helpful to become more user-friendly."
Microsoft Exchange Online is ranked 2nd in Email Applications with 85 reviews while Zoho Mail is ranked 8th in Email Applications with 8 reviews. Microsoft Exchange Online is rated 8.6, while Zoho Mail is rated 8.0. The top reviewer of Microsoft Exchange Online writes "Helps reduced IT operations, scalable, and simple setup". On the other hand, the top reviewer of Zoho Mail writes "An intuitive tool that offers an ample number of features at very customer-friendly prices". Microsoft Exchange Online is most compared with Google Workspace, Amazon WorkMail, ProtonMail, Zimbra Collaboration and IceWarp, whereas Zoho Mail is most compared with IceWarp, Google Workspace, ProtonMail, Zimbra Cloud and Zimbra Collaboration. See our Microsoft Exchange Online vs. Zoho Mail report.
See our list of best Email Applications vendors.
We monitor all Email Applications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
