We performed a comparison between Microsoft Windows Server Update Services and Quest KACE Systems Management based on real PeerSpot user reviews.
Find out in this report how the two Patch Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We get server updates from the internet and from the Bluetooth server. All of the clients are connected to it, and they're all updated from this exact server. It updates automatically."
"The most valuable feature of the solution is that it is easy to use."
"It provides central management interface for deployment."
"We can easily download particular patches, and we can apply them on a group basis and policy basis."
"Microsoft Windows Server Update Services is an easy-to-use and stable solution."
"Downloads critical reports separately."
"The tool's most valuable feature is Active Directory."
"Provides the ability to create multiple downstream servers."
"We're able to deploy software and push out fixes to endpoints faster than ever."
"There is ease of use, and its pricing was a driving factor."
"Using this solution saves us lots of time, especially when it comes to performing updates."
"With KACE, we were able to have a simplification of the software deployment management with more granularity and flexibility."
"KACE’s knowledge-based articles are very good."
"I can reach people now that I couldn't have reached previously. We are saving about 25 percent in time."
"KACE automatically tracks this information and saves it for me, allowing me to call it up on the dashboard. For example, if I need to find Juliano's computer in the system, I don't need to search through endless spreadsheets. I just search for "Juliano" in KACE. KACE also lists other details like the last login user."
"The most valuable feature is the ability to monitor updates—the software versions—on machines so that we can keep everything compliant."
"They could reduce the platform's prices."
"The solution's stability could be improved because sometimes, there are some problems in communication and sending updates and patches."
"The approval process must be improved."
"Microsoft Windows Server Update Services could improve by being less cumbersome to use. It's somewhat difficult to use, but we manage to get through it."
"The database could be improved. In large environments, for example, we often get problems with reporting."
"The ability to have more fine control within this solution is very important. It is not available for the solution in its current state."
"They should offer patch management across platforms."
"Some issues with scalability in larger organizations."
"The initial setup was complex. It is a Linux-based virtual server, where the customer cannot get into the back-end, so you can only follow their prompts. Then, there are specific things that have to be done in their implementation and upgrade phases that have to be done in a certain order or steps. If you don't get those steps right, the system doesn't work. I think that either simplifying that process or providing really good step-by-step documentation would be helpful."
"I would like for there to be improvement when it comes to Microsoft and Windows updates. It has the ability to do it but the control of it is not there like I have in the Windows Server Update Services. The way KACE does it is still very granular. You don't really see the process like it is in the Windows Server Update Services. I think that would be one of the biggest things that I would like to see KACE really put some work into and really make that a big enhancement."
"I have complaints about smart label adaptation and because of this, I recommend a 24 to 48 hour bake-in period."
"There may be a good reason why some things are not easily able to be done, yet it needs work to compete with some of the other ticketing systems out there now."
"The only hiccups we had were some power issues, where the box was a little under-powered early on."
"I would like them to implement VBScript language in KACE Systems Management. Currently, we can only use PowerShell."
"It is a little bit difficult to use the license compliances because you need to decide when you are using the software catalog if you are using it with their license compliance or the normal software part. Under the inventory, you can use software as a menu link or software catalog. Most of my specialist software is not in the software catalog. When I try to import them, in my license compliances overview, there are cryptic names for this software that I have to import. That is not very good for the reports that I use. When I take them to my bosses, they see cryptic names of software that they don't understand. It would be much better for me if I could use software and the software catalog as well for the license compliances."
"It took a little bit of time to figure out how to use the KACE Service Desk. I like the way that I'm able to customize it. But when it comes to how our techs are able to use it, it's not as functional as our current solution, which is BMC FootPrints Service Desk."
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Microsoft Windows Server Update Services is ranked 2nd in Patch Management with 41 reviews while Quest KACE Systems Management is ranked 6th in Patch Management with 38 reviews. Microsoft Windows Server Update Services is rated 8.0, while Quest KACE Systems Management is rated 8.8. The top reviewer of Microsoft Windows Server Update Services writes "Lets us manage all our organization's updates from a single management console". On the other hand, the top reviewer of Quest KACE Systems Management writes "Easy to use, saves us time, and increases IT productivity". Microsoft Windows Server Update Services is most compared with BigFix, ManageEngine Patch Manager Plus, Microsoft Configuration Manager, GFI LanGuard and Kaseya VSA, whereas Quest KACE Systems Management is most compared with Microsoft Intune, Microsoft Configuration Manager, BigFix, Red Hat Ansible Automation Platform and Automox. See our Microsoft Windows Server Update Services vs. Quest KACE Systems Management report.
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