We performed a comparison between NetApp Cloud Insights and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."NetApp Cloud Insights helps with login monitoring and troubleshooting. Previously, if we had performance concerns or needed to interface with other groups and their products, a task that should require only one or two people turned into a six-person job."
"Among the most valuable features are the queries and reporting that allow us to look at the utilization of resources, at how well the storage is performing, and to report on which resources are being used by which business units. We can track usage across the entire environment, across applications, business units, cost centers, etc."
"One feature we appreciate the most is its ability to take snapshots, which adds an extra layer of security and allows us to protect our data effectively."
"Cloud Insights' best features are visibility and the connector to move the workloads."
"The solution is 98 percent stable."
"All our production clusters are in Cloud Insight. It provides a single pane of glass, giving us visibility into the environment, which allows us to understand if any issues are going on across any of our clusters."
"Its ability to quickly inventory our resources, figure out interdependencies across them, and assemble a topology of your environment is brilliant. There is a price associated with it. Whenever you target a NetApp environment, it is included in the price but whenever you want to add different vendors, like VMware and Cisco, the price greatly spikes. Inventorization helps us a lot to visualize the environment."
"Cloud Secure is definitely the most valuable feature and being able to see file level activity. It gives real-time alerting on possible ransomware attacks and provides file security review. It helps us to see if something abnormal is happening on the system before it's too late."
"I like the solution mostly for CMDB discovery."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"Their Event Management is very good."
"The asset management tools are very valuable."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The scalability of ServiceNow is good."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"When I did need support because I was having problems with the solution, the first or the second line just didn't understand it. They were providing this only on a software as a service basis. So, they were asking all the wrong questions."
"Their pricing model needs improvement."
"In a perfect world we would have something built, right out-of-the-box, that can identify what we call "noise," and reduce the amount of data. You're presented with so much data when you first start the data collectors. For example, it brings back a lot of change rates that happen just because of standard computing, like profile changes and that sort of thing. Being able to identify things like that and categorize them and strip it down—and it probably can do that, I just haven't gotten there yet—would be very beneficial."
"Cloud Insights could offer more detail when we drill down into the Azure environment."
"The visualization needs some improvement because there are occasional delays while the system queries information."
"Ease of reporting is one thing that they're trying to tackle. If you have a specific set of data you want from Cloud Insights, you can ask NetApp to help you build the reports from the ground up. The dashboards are intuitive, but finding the report you want is sometimes a challenge. If you don't have the report already loaded, pulling it in and letting it build its data can be cumbersome."
"The support is not very quick."
"There is room for improving the creating and managing or modifying of reports. That is still a difficult task to do and requires knowledge beyond the storage itself. I would love to see reporting improved so that we can create reports by dragging and dropping pieces into a report form and publish a report that way."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"The solution’s licensing cost could be improved."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"Lacks the ability to do its own monitoring."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"There are not enough apps in the app store to expand functionality. There should be more made available."
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NetApp Cloud Insights is ranked 27th in IT Infrastructure Monitoring with 12 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. NetApp Cloud Insights is rated 8.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of NetApp Cloud Insights writes "It helps with login monitoring and troubleshooting". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". NetApp Cloud Insights is most compared with Dell CloudIQ, Datadog, IBM Turbonomic, Zabbix and SolarWinds NPM, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our NetApp Cloud Insights vs. ServiceNow IT Operations Management report.
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