We performed a comparison between Notion and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two Knowledge Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can install it on mobile phones, making it feasible to manage productivity."
"The most valuable feature of the solution is its flexibility...The initial setup of Notion is easy."
"The ability to structure data is one of the most essential functions of Notion."
"The product is easy to use and has good responsiveness."
"The product is easy to use and has good responsiveness."
"Notion is a great tool for note-keeping and note-sharing."
"I like the high level of customization in Notion."
"The product has a valuable feature for databases. It has a table and a calendar view and saves various documents in the system."
"It is a scalable solution."
"It's very convenient to use."
"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."
"The stability has been very good."
"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."
"It's a very stable tool, very powerful."
"What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."
"I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to use, and I haven't encountered any issues with delays or communication gaps in ticket resolutions."
"Adding more color options to the application would enhance its usability and flexibility, allowing users to better customize their content"
"There could be an automation feature included in the product."
"Notion's UI could be better."
"The product could be integrated with external platforms."
"The linked view of database, along with the sharing and permission settings, are areas with shortcomings in the solution that need improvement."
"It is complicated to connect Notion with external systems."
"One area for improvement in the solution is the absence of integrated charts."
"Notion's UI needs improvement."
"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."
"The dashboard could be better."
"The solution itself wasn't easy to set up."
"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."
"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."
"You couldn't give administrative access to new hires."
Notion is ranked 5th in Knowledge Management Software with 8 reviews while Zendesk is ranked 2nd in Knowledge Management Software with 57 reviews. Notion is rated 8.0, while Zendesk is rated 8.2. The top reviewer of Notion writes "Highly-recommended and customizable solution for extensive data management". On the other hand, the top reviewer of Zendesk writes "Stable tool, making it reliable for handling tasks but difficult initial setup". Notion is most compared with Bitrix24, Microsoft Project and Wrike, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our Notion vs. Zendesk report.
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