We compared Oracle Fusion Service and Oracle CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle Fusion Service is known for its ability to seamlessly integrate solutions like the Cisco PBX system. It is also recognized for its stability and scalability. Oracle CRM is highly regarded for its user-friendly interface, extensive features, and adaptable functionality. Users like its accurate forecasting reports and effective organization.
Room for Improvement: Oracle Fusion Service customers suggest enhancing the account creation process and improving integration with older platforms. They also want more customization options. Oracle CRM could improve its dashboards by adding more data visualization options. Users would also like to see better integration, customization, and mobile functionality.
Service and Support: Customers have praised the customer service for Oracle Fusion Service, which includes a dedicated service manager and easy access to specialists. User opinions on Oracle customer service vary, with some noting slow responses and inconsistency.
Ease of Deployment: Setting up Oracle Fusion Service is complicated and requires expertise. Setting up Oracle CRM can be easy or challenging, depending on a user’s environment and other factors.
Pricing: Customers say Fusion Service is expensive. Oracle CRM is a premium solution aimed at top companies, so it may be too pricey for SMEs.
ROI: Oracle cultivates strong relationships with customers, leading to a favorable return on investment. Oracle CRM has a range of advantages, but users have provided limited feedback about its return on investment.
Comparison Results: Oracle Fusion Service is praised for its seamless integration, stability, scalability, and reliable technical assistance. However, some users had trouble creating new accounts, and many found the solution expensive. Users like Oracle CRM's slick interface and adaptability. The solution also earned high marks for its sophisticated forecasting. However, the product’s hefty price tag may be too much for smaller companies, and Oracle’s support has received spotty reviews.
"We are most comfortable with the user interface that Oracle CRM has, it is very good."
"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."
"The most valuable features of the solution I like are its stability and customization."
"Case management, incident management, and request management features are valuable."
"Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases."
"The most important feature is the ability to assign a plan using the manual close function."
"Technical support is very fast. It's customer friendly."
"Oracle CRM accommodates client needs, potentially reducing licensing costs with a pay-as-you-go approach. It also allows for the standardization of processes and reporting, which is important for our organization. Additionally, integration through APIs improves connectivity."
"Stable and scalable with good technical support."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"Oracle Service Cloud could improve the integration for older platforms."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"The most valuable feature of the solution is that customers can easily understand it."
"The user interface could be better. It's currently running on an older Java UI format, which could be upgraded to Fiori."
"Though Oracle CRM's support has a good reaction time, it needs to be better."
"The cost can be a bit more expensive compared to other options."
"The performance could be better."
"The initial setup is complex, it could be improved to be more simplified."
"A specialized team is required for managing Oracle, which is extra overhead for the customer."
"The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it."
"The configuration requires a lot of technical intervention."
"The product must provide modules for operations management."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"Oracle Service Cloud could improve the integration for older platforms."
"The UI experience needs refinement to enhance user-friendliness."
"The vendor must provide a user-friendly mobile application."
Oracle CRM is ranked 8th in CRM with 35 reviews while Oracle Fusion Service is ranked 10th in CRM with 30 reviews. Oracle CRM is rated 8.0, while Oracle Fusion Service is rated 8.6. The top reviewer of Oracle CRM writes "Typical configuration, no customization needed and quick to deploy". On the other hand, the top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud, whereas Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Sales Creatio and Salesforce Service Cloud. See our Oracle CRM vs. Oracle Fusion Service report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
