We performed a comparison between PagerDuty Operations Cloud and SCOM based on real PeerSpot user reviews.
Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management."The most valuable feature of PagerDuty is its integration with other tools, such as Amazon AWS, to receive notifications or create automatic instances."
"The initial setup is straightforward."
"The product easily integrates with other solutions."
"The initial setup is a simple process."
"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs."
"The SMS pages and the mobile application are pretty much the top two features."
"Alert deduplication and noise reduction for alerts are the major features that I found useful."
"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."
"The tool helps to monitor Windows servers. It offers alerts from a central location."
"The most valuable feature is the monitoring of Windows and Linux servers."
"It can send messages to our ticketing system."
"I enjoy its integration with the Microsoft Active Directory functions, which means users, computers, or other group policies can connect with Windows Active Directory."
"Being able to make and customize management packs and send out notifications is very valuable."
"This is a product that does more generally than any of the competing solutions."
"This solution satisfies all of the requirements that we need for our Windows-based systems, so if you are using the Windows platform then this is an easy solution."
"It takes a lot of the headache out of managing your data centers and software in other places."
"It cannot be integrated with our upgraded Jira system."
"The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident."
"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."
"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."
"The user interface could be more intuitive."
"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."
"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."
"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."
"System Center just provided upgrade and update features for Windows clients, and Windows systems, and did not support Linux, Android, or iOS, and other operating systems. They need to provide better integration with other operating systems if they don't already."
"I would like to see more standard libraries for the market solutions, out of the box, that you don't need to do a lot of work on."
"It'll help if they can provide real-time or closer to real-time monitoring."
"Application monitoring must be improved."
"The solution should be more user-friendly and offer a better user interface."
"There are some negative points about this product. Sometimes, the capabilities of the software don't appear, and you can't directly see the results. You have to wait for a long period to refresh the policy to push it to the software or other patches."
"The management of the servers could be better."
"Of course, price is always an issue with Microsoft and could be improved."
PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews while SCOM is ranked 3rd in Event Monitoring with 78 reviews. PagerDuty Operations Cloud is rated 8.8, while SCOM is rated 7.8. The top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". On the other hand, the top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Everbridge IT Alerting and Splunk On-Call, whereas SCOM is most compared with Dynatrace, Zabbix, Datadog, Nagios XI and ManageEngine OpManager.
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