We performed a comparison between Pandora FMS and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like this solution a lot because it has a very large Hispanic community and the platform looks very friendly."
"It is easy to create your own custom modules if you just know a little bit of scripting. If you have unique requirements, you can just make your own modules. You can even grab checks from other vendors. There are open-source checks for various things such as SMTP, etc. There is a long list of different ones from Nagios. You can just use them, and within seconds, you get yourself a check that is monitoring whatever you need. It is really flexible. I guess that's why they call it Pandora Flexible Monitoring System (FMS). It is reliable. It does the job, and it alerts. It is also surprisingly feature-rich. Our network guy just recently asked about a particular protocol to monitor the bandwidth on the network, which is not a common protocol. When I looked it up, and I found that they cover it. It is very mature for a not-so-known product."
"The official forum is active enough to answer most of the high-end technical questions that you may have."
"Features I have found most valuable with Pandora are the personalized metrics and the simplicity of data."
"The solution has good dashboards and graphics."
"The most valuable features are auto-discovery and automatic detection of the network topology and network monitoring."
"It allows me to quickly see the status of all of my printers, switches, computers, and virtual machines to determine if any system has fallen."
"Thanks to its flexibility, I have been able to adapt the tool to our servers and find out quickly how their console works."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"I like the tool's discovery feature."
"It's easy to set up."
"You can improve integrations of the operation with the solution."
"It is a product that is familiar for a lot of users."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"Pandora could deliver better analytics out of the box. You can work around these limitations with the help of other tools like Grafana. The shortcomings are mostly on the graphical side. The built-in report generators are a bit limited in some areas."
"This solution requires proper training to get 100% out of it."
"When it comes to the definition of local Software Agents for the first time in the open-source version, it can become very tedious."
"I sincerely believe that Pandora needs new ideas for functionality closer to advanced device security monitoring."
"It would be helpful to include the generation of reports for times that the network was out of service."
"I think some improvements to the Android app would be good."
"Improvements are needed for server and network discovery, including service-based discovery."
"An update to the Android app would be appreciated."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"The tool can be improved by including more detailed information to assist new users."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"I advise others not to customize a lot while using the solution."
"The pricing is high."
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Pandora FMS is ranked 26th in IT Infrastructure Monitoring with 22 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. Pandora FMS is rated 9.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Pandora FMS writes "The open architecture is easy to extend and enhance". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Pandora FMS is most compared with Zabbix, Wazuh, PRTG Network Monitor, Nagios XI and Centreon, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Pandora FMS vs. ServiceNow IT Operations Management report.
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