We compared Salesforce Sales Cloud and Siebel CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Salesforce Sales Cloud users have lauded the solution’s open API and ability to track sales opportunities. Siebel CRM is known for its strength and adaptability. Users like its ready-made industry verticals and comprehensive workflows.
Room for Improvement: Salesforce Sales Cloud could improve its integration with third-party systems and reporting. Siebel CRM users say could be simpler and more customizable customization guidance, user interface, mobile app, support, backend performance, and cost reduction.
Service and Support: Salesforce’s customer service is considered excellent, and users praised its prompt and knowledgeable team. Some customers appreciated Siebel’s advanced support, while others were dissatisfied with slow response times and had difficulty contacting the support team.
Ease of Deployment: Salesforce Sales Cloud's initial setup can be complex and time-consuming, potentially lasting for months or even years. However, users can speed up the process with external tools. Users have reported that the initial setup process for Siebel CRM is challenging.
Pricing: Salesforce Sales Cloud is considered pricey. Salesforce Sales Cloud has additional costs for implementation and add-ons. Customers find the setup cost of Siebel CRM to be expensive and a cause for concern.
ROI: Salesforce Sales Cloud has shown a positive return on investment by enabling automation, improving productivity, and saving time. Siebel CRM provides distinct features that are not found in other CRMs, resulting in a favorable return on investment.
Comparison Results: Salesforce Sales Cloud is a user-friendly platform praised for its extensive feature set and customization options. At the same time, customers have complained that Salesforce’s licensing costs are too high and reporting capabilities are limited. Siebel CRM is highly regarded for its versatility and ability to accommodate a diverse user base. However, it has been criticized for its complicated setup, and users say it’s difficult to navigate.
"The most valuable features are the reporting and the custom codes."
"The most valuable feature of Salesforce Sales Cloud is for teams the ability to do marketing on our page and to manage their marketing leads. You are able to close a deal and do the renewal. For the life cycle management for customer management, we use Salesforce Sales Cloud. The performance of the solution is good."
"It is a very stable solution."
"We use workflows for sales flows and various automation, such as assignment rules and validations provided by Salesforce. When out-of-the-box solutions aren't enough, we delve into coding, utilizing synchronous and asynchronous methods. Additionally, we employ tools like lightning components."
"The most valuable features are custom objects, custom workflows, triggering, and integration with other SaaS solutions."
"Salesforce Sales Cloud is very user-friendly, and simple to create dashboards and extract the reports. Additionally, it integrates well with other applications."
"This solution offers a good user experience. It is easy to learn and use, even for those who are using it for the first time."
"The reporting is easy and helpful."
"The solution's order management pack is quite fantastic."
"The solution is scalable."
"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."
"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."
"Siebel CRM is the number one CRM product in the world."
"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."
"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."
"Due to the many features that are built in from a CRM perspective, it is the best product we have."
"The user interface could be more intuitive. I had some challenges with how to convert from a lead to an opportunity."
"I would like to see a more affordable licensing model."
"The cost of this solution could be improved."
"The high price of the product is an area of concern where improvements are required."
"There are things that could be improved with respect to file sharing. There is a limited file size."
"As a cloud solution with web browser, it's different than my classical way of thinking. It's modern, but for older people, maybe it's not that understandable. It could be more user-friendly, maybe with an option to switch between interfaces."
"The scalability could improve by a small amount."
"There are also certain restrictions on the reports in terms of the number of records. Ideally, that should be removed."
"Siebel CRM can improve as an ERP and for a few corporate business workloads."
"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."
"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."
"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."
"The user interface, mobile application, and support could be improved."
"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."
"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."
"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."
Salesforce Sales Cloud is ranked 2nd in CRM with 101 reviews while Siebel CRM is ranked 6th in CRM with 17 reviews. Salesforce Sales Cloud is rated 8.4, while Siebel CRM is rated 7.8. The top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". On the other hand, the top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and Oracle CRM, whereas Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CRM, Oracle CX Sales and Oracle Fusion Service. See our Salesforce Sales Cloud vs. Siebel CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
