We performed a comparison between SCOM and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The ease of deployment, especially on Windows platforms, is valuable."
"SCOM's most valuable features are the network path feature, reporting, and integration with business intelligence."
"The solution has improved our overrides and the ability to start services if they're stopped."
"The most valuable features for us are the monitoring, the health explorer, and the console."
"The product’s auto-remediation feature helps with automation."
"Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications."
"Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it."
"SCOM has helped us to monitor all the VMs in our environment, especially the Windows servers."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"I like the solution due to the fact that it's scalable."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"SCOM's feature that notifies us when a server is down is not present in recent updates, which has weakened the product."
"There could be more integration of SIM in the solution."
"Direct integration with third-party tools, like ticketing systems, is lacking but would be beneficial."
"The price could be improved."
"It lacks certain details that other products do better, like granular access and better application monitoring."
"Non Windows monitoring is fairly weak. Network device monitoring is not reliable."
"All of the areas of reporting are very bad and need to be improved."
"The solution can be improved by expanding to cloud usage."
"The security policies could be increased."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"The tool can be improved by including more detailed information to assist new users."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"I advise others not to customize a lot while using the solution."
"Lacks the ability to do its own monitoring."
"Service mapping is pretty limited."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
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SCOM is ranked 3rd in Event Monitoring with 78 reviews while ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 35 reviews. SCOM is rated 7.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". SCOM is most compared with Dynatrace, Zabbix, Datadog, Nagios XI and OpenText Operations Bridge, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and Splunk Infrastructure Monitoring. See our SCOM vs. ServiceNow IT Operations Management report.
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