We compared SentinelOne Singularity Complete and ThreatLocker Protect based on our user's reviews in several parameters.
Based on user reviews, SentinelOne Singularity Complete and ThreatLocker Protect both have strengths in advanced threat detection and customer support. However, while SentinelOne's focus is on comprehensive protection and ease of use, ThreatLocker excels in providing granular control and visibility over file activities. SentinelOne users appreciate the platform's AI technology and user-friendly interface, while ThreatLocker users value its seamless integration with existing systems and effectiveness in preventing unauthorized access. Overall, both products have received positive feedback from users, with SentinelOne standing out for its proactive security measures and ThreatLocker for its granular control features.
Features: SentinelOne Singularity Complete stands out with its comprehensive threat detection, advanced AI, intuitive interface, and swift response to emerging threats. In contrast, ThreatLocker Protect offers advanced threat detection, seamless integration, ease of use, reliable blocking, granular control, and visibility over file activities.
Pricing and ROI: SentinelOne Singularity Complete and ThreatLocker Protect differ in terms of setup cost. Users have expressed their perspectives on the pricing, setup cost, and licensing of both products. While customers have shared insights about the cost-effectiveness and ease of setting up ThreatLocker Protect, opinions on the setup cost of SentinelOne Singularity Complete are also available., The ROI for SentinelOne Singularity Complete is driven by its comprehensive protection, real-time threat detection, and proactive security measures, while ThreatLocker Protect offers significant value and returns by enhancing security, preventing threats, and minimizing potential damages.
Room for Improvement: Users have provided feedback on SentinelOne Singularity Complete that highlights the need for improvements in system performance, user interface, customization options, reporting capabilities, and integration with other security solutions. On the other hand, for ThreatLocker Protect, user feedback specifically focuses on identifying the product's drawbacks.
Deployment and customer support: The user reviews for SentinelOne Singularity Complete indicate that the timeframe for deployment and setup are generally the same and should be considered together. However, the user reviews for ThreatLocker Protect highlight the variability in the time required for deployment, setup, and implementation phases., Customer service for SentinelOne Singularity Complete has been positively praised for its prompt and helpful assistance, as well as reliable and efficient support staff. On the other hand, ThreatLocker Protect's customer service also receives high praise for its prompt and helpful assistance, knowledgeable and efficient support team, and commitment to customer satisfaction.
The summary above is based on 148 interviews we conducted recently with SentinelOne Singularity Complete and ThreatLocker Protect users. To access the review's full transcripts, download our report.
"The main thing is that I feel safe. Because the processes that have been used to get a handle on the attackers are much better than other competitors"
"Ability to get forensics details and also memory exfiltration."
"We have FortiEDR installed on all our systems. This protects them from any threats."
"Fortinet FortiEDR's scalability is quite good, and you can add licenses to the solution."
"I like FortiClient EMS. FortiEDR has a lot of great features like lockdown mode, remote wipes, and encryption. I can set malware outbreak policies and controls for detecting abnormalities. You can also simulate phishing attacks."
"The features that I have found most valuable are the ability to customize it and to reduce its size. It lets you run in a very small window in terms of memory and resources on legacy cash registers."
"It is very easy to set up. I would rate my experience with the initial setup a ten out of ten, with ten being very easy to set up."
"It notifies us if there's any suspicious file on any PC. If any execution or similar kind of thing is happening, it just alerts us. It doesn't only alert. It also blocks the execution until we allow it. We check whether the execution is legitimate or not, and then approve it or keep it blocked. This gives us a little bit of control over this mechanism. Fortinet FortiEDR is also very straightforward and easy to maintain."
"The most valuable feature of Singularity Complete is the Ranger function."
"The most valuable feature is the ability to drill down into individual sequences of processes."
"It has the ability to rollback a ransomware infection instantly and with minimal disruption to the user & provides robust reporting."
"The most valuable feature varies from client to client but having absolute clarity of what happened and the autonomous actions of SentinelOne are what most people find the most assuring."
"The autonomous platform is valuable because we can separate false positives and negatives."
"It is great for security monitoring and blocking when needed."
"The most valuable feature is the machine learning capability, as opposed to the traditional rule-based antivirus."
"One of the features that convinced us to adopt SentinelOne was that the solution can recognize and respond to attacks with or without a network connection. That is very important."
"The sandbox functionality is fantastic."
"While it can be frustrating at times, we appreciate the low-level security provided by the application whitelist."
"Application control, ring-fencing, and storage control are the most important features, followed closely by elevation."
"The most valuable feature is selective elevation, which allows elevating an individual process to admin privilege without granting admin privilege to that user, which has been by far the most useful feature outside of the overall solution itself."
"The great thing is that if you get a malicious email and you try to run something, ThreatLocker is not going to let it do anything. It is not going to let anything infect your network."
"The most valuable feature is probably the ability to block programs from running. ThreatLocker has some built-in features that make it super easy. You can also contact their support within the program. If you're having issues, you can click on that button and connect with someone in five to 10 seconds."
"Using ThreatLocker is effortless because I can access it from an app on my phone, so I can help clients after hours. My client had an issue while I was at dinner, and I didn't have a tech on the problem, but I could deal with it from my phone. I can see what the client is doing and approve or deny it. It helps me deliver better service to my clients when they need it."
"The biggest improvement has been knowing that something unauthorized isn't going to get installed on anyone’s machines."
"We've had a lot of false positives; things incorrectly flagged that require manual configuration to allow. Even worse, after we allow a legitimate program, it sometimes gets flagged again after an update. This has caused a lot of extra work for my team."
"It takes about two business days for initial support, which is too slow in urgent situations."
"I think cloud security and SASE are areas of concern in the product where improvements are required. The tool's cloud version has to be improved in terms of the security it offers."
"Cannot be used on mobile devices with a secure connection."
"Everything with Fortinet having to do with their cloud services. They need to invest more in their internal infrastructure that they are running in the cloud. One of the things I find with their cloud environment compared to others' is that they go cheap on the equipment. So it causes some performance degradation."
"The solution's installation from a central installation server could be improved because the engineers had a little bit of trouble getting it installed from a central location."
"There's room for improvement in the quick response time and technical support for integration issues, especially when dealing with multiple vendors."
"We find the solution to be a bit expensive."
"The grouping feature needs improvement."
"All they need to do to improve it is for it to grow further. The hackers don't sleep. If the hackers don't sleep, the solution continually needs to be updated. They need to keep ahead of the hackers."
"The previous vendor had a lot more features and capabilities under the license. For example, I lost DLP as Sentinel One does not have DLP."
"The role-based access is in dire need of improvement. We actually discussed this on a roadmap call and were informed that it was coming, but then it was delayed. It limits the roles that you can have in the platform, and we require several custom roles. We work with a lot of third-parties whom we rely on for some of our IT services. Part of those are an external SOC function where they are over-provisioned in the solution because there isn't anything relevant for the level of work that they do."
"We are now using an external monitoring tool to monitor the services of SentinelOne, because apparently they don't have any solution for that. When the SentinelOne agent is down, you can go to the interface and see a mark on SentinelOne that something is not correct or the server needs to be rebooted, but you will not get an alert. You will not be warned that there is an issue with the SentinelOne agent. I have found that a little bit disturbing, because then we need to use a third-party monitoring tool to make sure that all services of SentinelOne are up and running."
"We'd like SentinelOne to upgrade automatically. It doesn't automatically update the agent if some system has an older version of the SentinelOne. It has to be triggered from the console."
"It is complicated to do certain tasks."
"The documentation provided for implementation is not adequate and has caused us challenges."
"The snapshots used in the ThreatLocker University portal are outdated snippets and have not been updated in conjunction with the portal itself."
"We identified several areas that we would like to see improved."
"Adding applications to the allowlist can sometimes feel overwhelming."
"There are some times when applications get submitted, the hashes don't really line up."
"ThreatLocker Allowlisting needs to improve its user interface and overall workflow."
"ThreatLocker could offer more flexible training, like online or offline classes after hours. The fact that they even provide weekly training makes it seem silly to suggest, but some people can't do it during the day, so they want to train after work. They could also start a podcast about issues they see frequently and what requires attention. A podcast would be helpful to keep us all apprised about what's going on and/or offline training for those people who can't train during the week."
"More visibility in the built-ins would be nice."
"If you have a thousand computers with ThreatLocker agents on them, when you approve or create a new policy saying that Adobe Reader that matches this hashtag and meets certain criteria is allowed to be installed, it applies at the top level or the organization level. It applies to every computer in the company. When you make that new policy and push it out and it goes out and updates all of the clients. Unfortunately, at this time, it does not look like they stagger the push-out."
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SentinelOne Singularity Complete is ranked 2nd in Endpoint Protection Platform (EPP) with 177 reviews while ThreatLocker Protect is ranked 26th in Endpoint Protection Platform (EPP) with 13 reviews. SentinelOne Singularity Complete is rated 8.8, while ThreatLocker Protect is rated 9.2. The top reviewer of SentinelOne Singularity Complete writes "Provides peace of mind and is good at ingesting data and correlating". On the other hand, the top reviewer of ThreatLocker Protect writes "Integration is simple, deployment is straightforward, and extensive well-written documentation is available online". SentinelOne Singularity Complete is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Darktrace, Datto Endpoint Detection and Response (EDR) and Wazuh, whereas ThreatLocker Protect is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Huntress, GravityZone Business Security and Fortinet FortiClient. See our SentinelOne Singularity Complete vs. ThreatLocker Protect report.
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