We performed a comparison between ServiceNow IT Operations Management and SolarWinds AppOptics based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is very capable and user friendly."
"I like the solution due to the fact that it's scalable."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"I am impressed with the tool's ability to track information in an easy way."
"ServiceNow IT Operations Management is a stable product."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"I have found the most valuable feature is application performance management."
"The product has a great dashboard."
"The reporting of the solution is very good."
"Some of the most valuable features of SolarWinds are the topology discovery and network performance analysis."
"Technical support is always live and they're supportive."
"The sum solution, NTA, and DPA."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"The pricing is high."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"The solution’s licensing cost could be improved."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"The product needs to add a workflow insight tool."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"The integration with Unix services should be a bit more straightforward."
"I would like to see more integration with other tools that are available on the market."
"The implementation needs improvement. It needs to get modernized with the newer cloud scenario in both public and private deployment models."
"In terms of the technology, I think they need to put some more advanced troubleshooting into SolarWinds, in terms of AI capabilities. That's the next generation, especially in the cases of APIs which have already adopted AI capabilities into their products."
"The solution should be more user-friendly."
"AppOptics would benefit from having a much more centralized view."
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ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews while SolarWinds AppOptics is ranked 51st in IT Infrastructure Monitoring with 9 reviews. ServiceNow IT Operations Management is rated 8.2, while SolarWinds AppOptics is rated 7.8. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of SolarWinds AppOptics writes "Unique features allow consolidating and combing metrics into a single dashboard, but don't monitor mobile solutions". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas SolarWinds AppOptics is most compared with Dynatrace, SolarWinds Server and Application Monitor, Zabbix, Datadog and Splunk Enterprise Security. See our ServiceNow IT Operations Management vs. SolarWinds AppOptics report.
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